OmniStudio-Developer Practice Test Questions

Explanation:

In a FlexCard, when multiple states have conditions that evaluate to true, the system prioritizes the first state (in top-down order on the canvas) whose conditions are met. This means the state positioned highest in the FlexCard's layout takes precedence. The developer will see this state rendered in the preview, even if other states below it also evaluate to true.

Official Reference:

According to Salesforce FlexCard Documentation, states are evaluated sequentially, and the first valid state (based on vertical order in the designer) is displayed.

Explanation:

Before moving an OmniScript to production, the developer should remove or deactivate the Set Values element containing a hardcoded ContextId (e.g., a record ID from testing). Hardcoding IDs is not recommended because:

1. Test IDs won’t exist in production, causing errors.
2. Security risks: Exposing internal IDs can lead to data leaks.
3. Best practice: Dynamic references (e.g., URL parameters, runtime variables) should replace hardcoded values.

Official Reference:

Salesforce OmniScript Best Practices advise against hardcoding record IDs and recommend removing test configurations before deployment.

Explanation:

When a FlexCard field binding evaluates to null (or empty), the card renders the field’s label but no value. All other configured fields display correctly simply because they contain non-null data; the lone field in question shows only its label precisely because its corresponding record field has no value. Neither a mapping typo nor hitting a field-count limit produces this “label-only” behavior—those errors typically prevent the entire field from rendering or throw a debug error. Ensuring the record’s data source supplies a non-null value (or providing a default) will make the field’s value appear.

Explanation:

Aggregation Steps in OmniStudio Calculation Procedures can only operate on variables that are exposed in the procedure’s output JSON. When you configure a Calculation Step, you must check Include in Calculation Output for that step’s output variable. This flags the engine to emit the result into the procedure’s output payload, making it available for subsequent aggregation functions (e.g., Sum(MyValue)). If you omit a variable from the output, the aggregation step cannot “see” it and will either error out or return zero. Ensuring every variable you plan to aggregate is included in the calculation output is required for correct aggregation.

Explanation:

Developers have two primary methods for retrieving data from Salesforce objects within Omnistudio implementations. The DataRaptor Extract Action (Option B) serves as a powerful query tool that executes SOQL or SOSL queries to extract records and their fields from specified objects, returning the data in a structured JSON format for use in FlexCards or OmniScripts. The Lookup Input Element (Option C) provides an interactive interface that allows end-users to search for and select records from standard or custom objects, automatically retrieving all associated field data for the selected record. These methods differ fundamentally from DataRaptor Load (Option A) which is designed for data manipulation operations like inserts/updates, and DataRaptor Post (Option D) which handles outbound integrations rather than data retrieval. The Extract Action offers programmatic control for backend data access, while the Lookup Element provides user-driven record selection functionality.

Explanation:

To retrieve device details from the Asset object, you should use a DataRaptor Extract Action in your OmniScript. This element lets you declaratively query one or more Salesforce objects—like Asset—apply filters, and map field values into your script’s JSON context without writing Apex. Once you have the device information, you need to send troubleshooting commands to an external system via REST. For that, the HTTP Action element is ideal: it supports full HTTP methods (GET, POST, PUT, etc.), headers, authentication, and request/response mappings directly within the OmniScript. Combining these two action elements keeps your integration fully declarative, leverages Salesforce’s governor-limits–aware engine, and avoids custom code. Other elements—like SOQL Action or REST API Action—are either redundant or serve different use cases, whereas DataRaptor Extract and HTTP Action are explicitly designed for Salesforce data retrieval and external API callouts respectively.

Reference:

Salesforce OmniScript Action Elements

Explanation:

A formula element allows the developer to define formulas using functions and operators to manipulate data in an OmniScript. The output of the formula element can be displayed to the user immediately in the current step using a display element. The CONTIF function counts how many times a value appears in a list1. A Calculation Action element executes a calculation procedure and returns the output as a JSON object. A Set Values element assigns values to variables or fields in an OmniScript. A Range element defines a range of values for a variable or field in an OmniScript1. Based on best practice, a formula element is the most suitable element to use the CONTIF function in this scenario.

Explanation:

After your HTTP Action returns JSON, you can declaratively reshape it into the exact XML schema required by your downstream service by dropping a DataRaptor Transform Action into your Integration Procedure. The Transform maps JSON input nodes to output nodes (including attributes and nested elements), and its output format can be configured as XML. This avoids writing Apex parser or writer classes, leverages built‐in tooling for maintenance, and executes within the same transaction. By pointing your Response Action’s Send JSON Path at the Transform element, the system emits well‐formed XML for the next HTTP or Remote Action.

Reference:

Integration Procedure Data Mapper Transform Action

Explanation:

The PREVIEW tab in OmniScript allows developers to simulate and debug DataRaptor Extract actions without affecting live environments. By previewing, they can verify if the correct data is being retrieved before deployment. Option A (Lightning Console) is inefficient for initial troubleshooting. Option C (deactivating cards) is unnecessary for basic validation. Option D (adding key/value pairs) modifies the DataRaptor prematurely. The PREVIEW tab (B) provides immediate feedback, making it the best first step to confirm data retrieval issues.

Explanation:

FlexCards let you group fields into Block elements and make those blocks user-expandable by enabling their Collapsible property. In this scenario, you’d place the contact fields inside a Block with Collapsible = true, so the Account block remains fully visible while users can click to expand or collapse the contact details on demand. This declarative setting requires no custom CSS or extra states and cleanly separates always-visible account data from optionally visible contact information.

Reference:

FlexCard Block Element Properties