The Director of customer service wants to receive a notification when a case stays in the ''
new'' status for more than four business hours.
Which two automation processes should be used to accomplish this?
(Choose 2 answers)
A. Escalation rules
B. Flow Builder
C. Process Builder
D. Scheduled Apex
Explanation: Escalation rules and Process Builder are two automation processes that can be used to send a notification when a case stays in the ‘’ new’’ status for more than four business hours. Escalation rules can define criteria and actions for escalating cases based on time or other factors. Process Builder can create a time-based action that triggers an email alert when the case status is ‘’ new’’ for more than four business hours. Flow Builder and Scheduled Apex are not necessary for this requirement.
Cloud Kicks wants to start tracking how many shoe subscriptions have been sold for each shoe catalog. A master-detail relationship exists between the Subscription__c and the Shoe__c objects. Which type of field should an app builder create?
A. Roll-up summary field
B. Lookup field
C. Master-detail relationship field
D. Number field
Explanation: To start tracking how many shoe subscriptions have been sold for each shoe catalog, a roll-up summary field should be created. A roll-up summary field calculates values from related records on a master-detail relationship. It can count, sum, min, or max numeric values from child records on a parent record.
After a deal is closed, Cloud Kicks (CK) wants to assign a user as a customer service manager (CSM) in addition to the account owner and would like a new field to easily track and report which CSM is assigned to the Account. Which solution should an app builder use for this request?
A. Multi-select picklist Meld
B. Picklist field
C. Lookup field
D. Text field
Explanation: The solution that an app builder should use for this request is a lookup field. A lookup field is a type of relationship field that links two objects together and allows users to select a record from another object. The app builder can create a lookup field on the account object that references the user object and allows users to assign a customer service manager (CSM) to the account. Option A is incorrect because a multi-select picklist field is not suitable for this request, as multi-select picklist fields allow users to select multiple values from a predefined list, not from another object. Option B is incorrect because a picklist field is not suitable for this request, as picklist fields allow users to select one value from a predefined list, not from another object. Option D is incorrect because a text field is not suitable for this request, as text fields allow users to enter any alphanumeric characters, not from another object.
Universal Containers (UC) tracks Account locations in Zip Code, a custom text field with a
validation rule to enforce proper formatting of the US ZIP+4 code for UC's orders.
What formula should the app builder create on Order to display only the first five digits of
Zip Code from the parent Account?
A. BEGINS(Account.Zip_Code_r, 5)
B. TEXT(Account.Zip_Code_c, 5)
C. LEFT(Account.Zip_Code_c, 5)
D. LPAD(Account.Zip_Code__r, 5)
Explanation: LEFT(Account.Zip_Code_c, 5) is the correct formula to display only the first five digits of Zip Code from the parent Account. LEFT function returns the specified number of characters from the left side of a text string. Account.Zip_Code_c is the custom text field that stores the Zip Code on Account object. 5 is the number of characters to return from the left side of the Zip Code. The other options are not valid formulas or functions.
An App Builder at UVC would like to prevent users from creating new records on an Account related list by overriding standard buttons. Which two should the App Builder consider before overriding standard buttons?
A. Standard buttons can be changed on lookup dialogs, list views, and search result layouts
B. Standard buttons can be overridden with a Visualforce page
C. Standard buttons that are not available for overrides can still be hidden on page layouts
D. Standard buttons can be overridden, relocated on the detail page, and relabeled
Explanation: The app builder should consider two things before overriding standard
buttons:
Standard buttons can be overridden with a Visualforce page. A Visualforce page is
a web page that displays custom user interface elements using Visualforce
markup and Apex code. A Visualforce page can be used to override a standard
button and provide custom functionality or logic3.
Standard buttons that are not available for overrides can still be hidden on page
layouts. A page layout is a layout that determines how fields, related lists, and
buttons are arranged on a record detail or edit page. A page layout can be used to hide a standard button that cannot be overridden by removing it from the layout4.
Option A and D are not things that the app builder should consider before
overriding standard buttons.
Ursa Major Solar (UMS) has a custom object where they track Galactic Vendors. The object has four custom fields for the Galactic Vendors's location:
A. Option A
B. Option B
C. Option C
D. Option D
Explanation: This formula concatenates the four custom fields for the Galactic Vendor’s location into a single text value, separated by commas and spaces. The formula also uses the BR function to insert a line break after the second field, creating two lines of text. Option A, B, and D are not formulas that fulfill the requirement.
An app builder wants to create a new field using Schema Builder. Who will get access to the new field by default?
A. Standard profiles
B. No profiles
C. Internal profiles
D. All profiles
Explanation: All profiles will get access to the new field by default when it is created using Schema Builder. The app builder can modify the field-level security settings later to restrict access for certain profiles. Standard profiles, no profiles, and internal profiles are not correct options.
Cloud Kicks has created accustom object called Interests which is joined to Accounts by way of a junction object called Account Interest. What is the impact to users attempting to view an Account and the associated Account Interest records if they are without read access to the Interest object?
A. Users will be able to view the Account Interest records and will have read-only access to the Interest records.
B. Users will be unable to view Account records that have a related Account Interest record.
C. Users will be unable to view the Account Interest records or the Interest records.
D. Users will be able to view the Account Interest record, but unable to view the field or any information relating back to the Interest record.
Explanation: Users will be unable to view the Account Interest records or the Interest records because they do not have read access to the Interest object. This is a standard behavior of Salesforce when a user does not have access to a related object.
Universal Containers wants to streamline its data capture process by linking fields together. They wish to do this so that the available value on dependents fields are driven by value selected on controlling fields. Which consideration supports the stated requirements? (Choose 3 answers)
A. The import wizard only allows value to be imported into a dependent picklist if they match the appropriate controlling field
B. Custom picklist field can be either controlling or dependent field
C. Multi select picklist can be dependent picklist but not controlling fields
D. Standard and custom picklist fields can be dependent fields.
E. Checkbox fields can be controlling fields but not dependent fields
Explanation: The import wizard only allows values to be imported into a dependent picklist if they match the appropriate controlling field. This ensures data integrity and prevents invalid values from being imported. Custom picklist fields can be either controlling or dependent fields. This allows the app builder to create custom dependencies between custom picklists. Checkbox fields can be controlling fields but not dependent fields. This allows the app builder to create dependencies based on checkbox values, such as true or false. Multi-select picklist fields can be dependent picklist fields but not controlling fields. This allows the app builder to create dependencies based on multiple values selected in a multi-select picklist field. Standard and custom picklist fields can be dependent fields, but not all standard picklist fields can be controlling fields. Some standard picklist fields, such as Lead Status or Opportunity Stage, cannot be controlling fields because they are used in other processes, such as lead conversion or sales path.
Universal Containers asked the app builder to ensure when an account type changes to 'Past-Customer' the contacts directly related to that account get an updated status of 'Re- Market'. Which automation should the app builder use to accomplish this task?
A. Screen flow
B. Lightning component
C. Validation rule
D. Record triggered flow
Explanation: For automatically updating contact statuses when an account type changes:
D. Record triggered flow. This type of automation can monitor changes in account
types and accordingly update related records, such as contacts.
Steps to implement:
Navigate to Setup Flows.
Create a new Flow and choose the record-triggered flow type.
Configure the flow to trigger when the Account record is updated to 'Past-
Customer'.
Add an Update Records element to modify all related contacts, setting their status
to 'Re-Market'.
Activate the flow.
This automation ensures that contact statuses are updated in real-time when their related
account's type changes, maintaining data consistency and relevancy.
| Page 10 out of 29 Pages |
| Platform-App-Builder Practice Test Home | Previous |
Copyright © - All Rights Reserved