Total 249 Questions
Last Updated On : 18-Jun-2025
Preparing with Salesforce-Certified-Administrator practice test is essential to ensure success on the exam. This Salesforce SP25 test allows you to familiarize yourself with the Salesforce-Certified-Administrator exam questions format and identify your strengths and weaknesses. By practicing thoroughly, you can maximize your chances of passing the Salesforce certification spring 2025 release exam on your first attempt. Surveys from different platforms and user-reported pass rates suggest Salesforce-Certified-Administrator practice exam users are ~30-40% more likely to pass.
An administrator at Cloud Kicks is building a flow that needs to search for records that meet certain conditions and store values from those records in variable for use later in the flow. What flow element should the administrator add?
A. Assignment
B. Get Records
C. Create Records
D. Update Records
Explanation:
When your flow needs to search Salesforce for records that meet specified criteria and then hold values from those records for later use, the Get Records element is the correct choice. The Get Records element lets you point to any object, define filter conditions (for example, “Status = ‘Open’ AND Priority = ‘High’”), and store either a single record or a collection of records into flow variables. Once the records are retrieved, you can reference any of their fields throughout your flow—for example, to make decisions, assign new values, or update related records. Assignment, Create, and Update elements serve other purposes: Assignment simply sets variable values; Create Records writes new data; and Update Records changes existing data. None of those elements query Salesforce for existing records. Only Get Records provides the powerful, declarative ability to fetch data from the database for logic and processing downstream in your automation.
The administrator at cloud kicks has been ask to change the company’s Shoe style field to prevent users from selecting more than one style on a record. Which two steps should an administrator do to accomplish this?
(Choose 2 answers)
A. Reactivate the appropriate Shoe Style values after the field type changes
B. Select the “Choose only one value“ checkbox on the pick list field.
C. Back-up the Shoe Style values in existing records
D. Change the field type from a multi-select picklist field to a picklist field.
Explanation:
Salesforce does not allow users to select more than one value on a standard picklist—but multi-select picklists do. To enforce single-value selection going forward, you must convert the existing multi-select picklist to a standard (single-select) picklist. However, changing the field type can alter or clear existing data, so best practice is to back up current selections first (for example, via a report or data export) before making the change. After you switch the field’s data type in Setup, your Shoe Style field becomes a single-select picklist, ensuring users can choose only one style per record. If any historical values become inactive during conversion, you can also reactivate them afterward under the picklist’s value settings, but the two critical steps are data backup and field-type change.
At Universal Containers, there is a custom field on the Lead named Product Category. Management wants this information to be part of the Opportunity upon lead conversion. What action should the administrator take to satisfy the request?
A. Map the lead custom field to the product's product category field.
B. Create a workflow to update Opportunity fields based on the lead.
C. Create a custom field on the Opportunity and map the two fields.
D. Configure the product categories picklist field on the product.
Explanation:
When converting a Lead, Salesforce only automatically maps standard Lead fields to their corresponding Opportunity fields. Custom Lead fields must be explicitly mapped to custom Opportunity fields. To pass the “Product Category” from Lead to Opportunity upon conversion, you create a custom picklist (or text) field named “Product Category” on the Opportunity object, then go into Lead Field Mappings in Setup and map the custom Lead field to the new Opportunity field. From that point on, whenever a Lead is converted, Salesforce transfers the Product Category into the newly created Opportunity field automatically. Workflow or picklist settings on the Product object won’t accomplish this mapping, as only field-to-field mappings on the Lead Conversion page take effect.
The service manager at Ursa Major Solar wants to let customers know that they have received their cases via email and their websites. Medium-priority and high priority cases should receive different email notifications than low-priority cases. The administrator has created three email templates for this purpose. How should an administrator configure this requirement?
A. Include three assignment rules that fire when cases are created. Add a filter for case priority. Select the appropriate email template for each rule.
B. Add three auto-response rules. Configure one rule entry criteria for each rule and set a filter for case priority. Select the appropriate email template for each rule entry.
C. Configure one workflow rule that fires when cases are created. Add a filter for case priority. Select the appropriate email template for the rule.
D. Create one auto-response rule. Configure three rule entry criteria and set a filter for case priority. Select the appropriate email template for each rule entry.
Explanation:
Auto-response rules are designed to send instant email acknowledgements to customers when they submit cases, and they support multiple rule entries within a single rule. By creating one auto-response rule for your Ursa Major Solar org, you can then add three entries—one each for Low, Medium, and High priorities. Each entry’s criteria filters on Priority = Low/Medium/High and selects the corresponding email template. When a case is created via the web or Email-to-Case, Salesforce evaluates the entries in order: the first matching entry fires and sends its designated template to the customer. Assignment rules are for routing cases, workflow rules don’t email the case creator automatically, and you cannot create three separate auto-response rules—each org supports exactly one.
The Human resources department at Northern Trail outfitters wants employees to provide feedback about the manager using a custom object in Salesforce. It is important that managers are unable to see the feedback records from their staff. How should an administrator configure the custom object to meet this requirement?
A. Uncheck grant access using Hierarchies.
B. Define a criteria-based sharing rules.
C. Set the default external access to private.
D. Configure an owner-based sharing rules.
Explanation:
By default, when you set an object’s Organization-Wide Default (OWD) sharing to Private, records owned by subordinates are visible to their managers through the sharing hierarchy. For the feedback custom object, you want feedback records to remain invisible to anyone except their creator (and system administrators). After setting the OWD for the custom object to Private, you must disable hierarchy-based access so that managers in the “Direct Manager” field cannot see down into their team’s feedback. This is done by unchecking the “Grant Access Using Hierarchies” option on the object’s Sharing Settings. Criteria-based or owner-based sharing rules aren’t needed because you aren’t granting extra access; you’re strictly removing hierarchical visibility.
An administrator gets a rush request from Human Resources to remove a user’s access to Salesforce Immediately. The user is part of a hierarchy field called Direct Manager. What should the administrator do to fulfil the request?
A. Freeze the user to prevent them from logging in while removing them from being referenced in the Direct Manager field.
B. Deactivate the user and delete any records where they are referenced in the Direct Manager field.
C. Change the user’s profile to read-only while removing them from being referenced in the Direct Manager Field.
D. Delete the user and leave all records where they referenced in the Direct Manager Field without changes.
Explanation:
When HR needs a user’s access removed immediately, freezing the user is best practice: it locks the account so they cannot log in but preserves all ownerships and references. Because this user is set in a “Direct Manager” lookup on other records, you cannot deactivate them until no queries or formulas reference the lookup. Freezing avoids login while you update all records that point to them (or reassign that lookup). Deactivation immediately breaks those references and can cause errors; deleting a user is never allowed in Salesforce; changing their profile to read-only still permits API access. Thus, freeze first, then correct all Direct Manager lookups, and finally deactivate the user cleanly.
Users at Cloud Kicks are reporting different options when uploading a custom picklist on the Opportunity object based on the kind of opportunity. Where Should an administrator update the option in the picklist?
A. Fields and relationships
B. Related lookup filters
C. Record Type
D. Picklist value sets
Explanation:
Picklist values in Salesforce can vary by Record Type. When users report different picklist options on Opportunity, it usually means their profile is seeing a different record type configuration. To update which values appear, you navigate to the Opportunity object, open each Record Type’s settings, and add or remove the picklist values under “Picklists Available for Editing.” Adjusting fields and relationships or the global value set affects all record types; lookup filters don’t control the master list; and picklist value sets manage the list of possible values but cannot assign them by record type. Only the Record Type interface allows you to tailor which values are visible on that type of opportunity.
An administrator Creates a custom text area field on the Account object and adds it to the service team's page layout. The services team manager loves the addition of this field and wants it to appear in the highlights panel so that the services reps can quickly find it when on the Account Page. How should the administrator accomplish this?
A. Create a new page layout and a new section titled highlights panel.
B. In the Account object manager, create a custom compact layout.
C. From the page layout editor, drag the field to the highlights panel.
D. Make the field required and move it to the top of the page.
Explanation:
The Highlights Panel on Lightning record pages displays fields defined in the Compact Layout. To surface your new custom text area in that panel, go to Setup → Object Manager → Account → Compact Layouts, either edit an existing compact layout or create a new one, and add your field to it. After saving, assign that compact layout as the primary layout for the org. There is no drag-and-drop in the page layout editor for the Highlights Panel, and making a field required or moving it in the standard page layout does not affect the compact layout. Only the compact layout controls which fields display in the header area.
Sales reps miss key fields when filling out on opportunity record through the process. Reps need to move forward Win unable to enter previous stage. Which three options should the administrator use to address this need?
(Choose Three answers)
A. Enable guided selling.
B. Use Validation Rules.
C. Configure Opportunity Path.
D. Use Flow to mark fields required.
E. Mark fields required on the page layout.
Explanation:
To ensure reps complete key fields before advancing an Opportunity stage, combine three declarative features:
1. Validation Rules enforce that certain fields meet criteria (for example, close date must be populated) before a user can save a record—blocking stage progression until requirements are met.
2. Opportunity Path gives users visual guidance on each stage, and you can mark key fields as “Required” within the Path configuration so that users see inline reminders and tooltips for fields that must be filled in before moving past that stage.
3. Page Layout Required (via the wrench icon next to picklist fields) forces data entry on the layout itself.
Guided Selling (the older feature) is deprecated, and Flows to mark fields required adds unnecessary complexity when simpler, native tools already enforce data quality.
DreamHouse Reality needs to use consistent picklist value on a category filed on accounts and cases, with value respective to record types. Which two features should the administrator use to fulfill this requirement?
(Choose 2 Answers)
A. Dependent Picklist
B. Global Picklist
C. Multi-Select Picklist
D. Custom Picklist
Explanation:
When you require the same picklist values across multiple objects (Accounts and Cases), you use a Global Picklist Value Set. Global picklists centralize your value definitions; you then create custom picklist fields on each object and point them to the global value set. Record Types can tailor which values are available per record type, but the underlying list of values comes from the global set. A standard custom picklist field without a global value set would require individually maintaining each field’s values. Dependent and multi-select picklists serve different use cases.
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