Salesforce-Net-Zero-Cloud Practice Test Questions

Explanation:

Net Zero Cloud is delivered as managed packages. When a package is distributed via a private AppExchange listing, customers can’t find it by searching AppExchange; they access it only through the direct listing URL. Publishers typically send release emails with that same URL so admins can open the private listing and install the new version (which upgrades the existing package). Salesforce documentation confirms that private listings aren’t discoverable by search and that upgrades are installed by following the publisher’s link to the package posting.
Salesforce’s own Net Zero Cloud docs also provide direct install/upgrade links for related Net Zero Cloud managed packages (e.g., Disclosures), illustrating this URL-based install/upgrade pattern rather than searching AppExchange.

Why the others are wrong:
A. Press the commit button to update — There’s no “commit” button for updating AppExchange managed packages in a subscriber org. Upgrades are done by installing a newer version via a package link/listing.
B. Search for the AppExchange listing and click update now — This would work only for public listings. Private listings aren’t discoverable by search, so this won’t work for privately distributed packages.
C. Find the install link in the Partner Community — The Partner Community is for ISV partners/publishers, not for customers to pull updates into their subscriber orgs. Updates for customers come via the publisher’s install/upgrade link.

References:
Salesforce ISVforce Guide — Private AppExchange listings are not discoverable; access requires the URL.
Salesforce Help — Upgrade managed packages by following the publisher’s link to the package posting (install/upgrade flow).
Salesforce Help — Net Zero Cloud Disclosures packages use direct install links (illustrates URL-based upgrade pattern).

Explanation:

In Salesforce Net Zero Cloud, an Energy Use Record captures energy consumption data (e.g., from utility bills or fuel usage) for a specific period and is designed to link to a single emissions source, such as a Stationary Asset or Vehicle Asset, via a lookup field (e.g., Stationary Asset Environmental Source Id or Vehicle Asset Emissions Source Id). This ensures the energy data is tied to one asset for accurate scope allocation and roll-up calculations.
Energy Use Records can also be associated with multiple Carbon Footprint records out of the box through automation features like Auto-Assign Carbon Footprints and Auto-Create Carbon Footprints. For instance, if an Energy Use Record's date range overlaps with existing Carbon Footprint periods (typically annual or custom reporting periods per asset), it automatically links to those footprints. If no matching footprint exists, Net Zero Cloud creates a new one and associates the record, allowing one Energy Use Record (e.g., a monthly bill) to contribute to multiple yearly or overlapping Carbon Footprint summaries.

Options A and B are incorrect because Energy Use Records do not support multiple Assets; they are asset-specific to maintain data integrity. Option C is incorrect as associations to other Energy Use Records are not standard—Energy Use Records are independent siblings under shared parents (Assets and Carbon Footprints) without direct linking between them.

References:
Salesforce Trailhead modules "Improve Building Emissions Tracking" and "Manage Carbon Footprint Records for Stationary Assets" (describing key fields like stationary asset and carbon footprint associations); Net Zero Cloud Developer Guide data model overview (detailing lookup relationships for Energy Use Records to single asset sources and many-to-one associations with Carbon Footprints).

Explanation:

Why A is correct:
A Virtual Power Purchase Agreement (VPPA) is a common and impactful financial contract in the realm of corporate renewable energy procurement. It is a key mechanism for organizations to achieve sustainability goals, such as those tracked in Net Zero Cloud. In a VPPA, a company agrees to purchase a certain amount of renewable energy (e.g., from a wind or solar farm) at a fixed price for a long term. However, the physical electrons do not flow directly to the company's facilities. Instead, the energy is sold into the local grid where it's produced. The company then receives and retires the associated Renewable Energy Certificates (RECs) to claim the environmental attributes and reduce their reported Scope 2 emissions. The "virtual" nature refers to the financial settlement of the difference between the fixed contract price and the fluctuating market price of electricity.

Why B is incorrect:
While "volumetric" could descriptively relate to the volume of energy being traded, this is not the standard or official term. The universally accepted term in energy and sustainability sectors is "Virtual."

Why C is incorrect:
This is a distractor. A "Virtual Privacy Policy Agreement" is not a standard term in law, technology, or sustainability. It sounds similar to common tech terms but is unrelated to energy or carbon accounting.

Why D is incorrect:
There is no recognized organization or agency known as the "Vanguard Power Policy Agency." Vanguard is an investment management company, not a regulatory or policy agency for power.

Reference:
VPPAs are a critical tool for corporations seeking to meet renewable energy targets (like RE100) and reduce their market-based Scope 2 emissions. Understanding these instruments is essential for a Net Zero Cloud Accredited Professional, as the platform is designed to track the emissions impact and RECs from such agreements. This knowledge is covered in the exam objectives related to renewable energy and carbon accounting.

Explanation:

B. Regulatory Impact
Governments worldwide are tightening environmental regulations. Companies with high emissions may face:
Carbon taxes
Mandatory reporting requirements
Fines or restrictions
These can directly affect operations, compliance costs, and strategic planning.

C. Supply Chain Disruptions
Climate change and emissions contribute to extreme weather events, resource scarcity, and geopolitical instability.
This can lead to:
Delays in raw material sourcing
Increased transportation risks
Supplier shutdowns or relocations

D. Increased Costs
Emissions often correlate with inefficient energy use or outdated processes.
Companies may face:
Rising energy bills
Higher insurance premiums
Costs for carbon offsets or sustainability investments

❌ Why Not the Others?
A. Accelerated depreciation
Not a direct or common consequence of emissions. Depreciation is tied to asset value and usage, not environmental impact.
E. Liquidity risk
While ESG factors can influence investor sentiment, emissions alone don’t typically trigger liquidity risk unless compounded by other financial pressures.

🔗 Reference:
Salesforce Net Zero Cloud Overview
ESG Reporting & Climate Risk: TCFD Framework
Trailhead Module: Sustainability Reporting with Net Zero Cloud

Explanation:

A. Investors may view non-reporting stocks and companies as riskier
Investors, particularly institutional investors, are increasingly using Environmental, Social, and Governance (ESG) criteria to evaluate companies.
A company's performance and transparency regarding its greenhouse gas (GHG) emissions are key components of the "E" in ESG.
Failing to track and report these emissions can signal to investors that the company is not adequately managing its climate-related risks, which can in turn affect the company's valuation.

B. Customers may choose alternative products that are perceived as better for the environment
As consumer awareness and concern for environmental impact grow, customers are more likely to seek out and support companies that demonstrate a commitment to sustainability.
Companies that fail to report their GHG emissions and do not show progress in reducing them risk a damaged reputation and loss of market share to competitors who are transparent about their environmental efforts.

Why the other options are incorrect:
C. Product sales may be blocked in Canada:
While Canada has mandatory GHG reporting programs for certain large emitters, a general failure to report does not lead to a blanket ban on product sales. Regulatory risks are a factor, but this specific consequence is not a guaranteed outcome.
D. Loss of contracts with companies tracking scope 2 emissions:
The failure to track and report your own GHG emissions would be a risk in a contractual relationship with a partner, but a company tracking its own Scope 2 emissions would not necessarily stop doing business with a non-reporting company unless it was a contractual obligation. The risk would be the non-reporting company losing the contract, not the other way around.

Explanation:

A. He has not been assigned the Sustainability Cloud / Net Zero Cloud Permission Set License (PSL)
Net Zero Cloud is a licensed, first-party managed package. Before you can set it up, Salesforce says to confirm the Net Zero Cloud PSL exists in the org and assign it to at least one user; if the PSL isn’t provisioned, you’ll hit blockers right away.
B. He has not enabled Einstein Analytics (CRM Analytics) in the org
Net Zero Cloud ships with CRM Analytics assets (dashboards/apps). Packages that include CRM Analytics assets require CRM Analytics to be enabled in the subscriber org, otherwise installation or post-install auto-creation can fail with Wave/Analytics errors. Enable CRM Analytics from Setup, then retry.

Why the others are not correct
C. Not assigned the Sustainability Analytics Permission Set → Permission sets are assigned after the package is installed; not having them doesn’t block the install step.
D. Doesn’t have the most up-to-date AppExchange link → Net Zero Cloud is distributed via a listing/link, but Salesforce’s documented root causes for install failures are things like permissions, org prerequisites, and asset requirements—not “stale links.”
E. Not assigned the Sustainability Cloud/Net Zero Cloud Permission Set (not license) → Like (C), permission set assignment happens post-install; it isn’t a prerequisite to install the package.

Explanation:

In Salesforce Net Zero Cloud, Einstein Analytics (now Tableau CRM) dashboards rely on dataflows to sync data from Net Zero Cloud records to the analytics platform. Dataflows are processes that extract, transform, and load data into datasets used by the dashboards. By default, these dashboards do not update automatically when records are created or updated in Net Zero Cloud because the dataflow must be executed to refresh the datasets. To ensure data syncing:

The client can run a manual dataflow to immediately update the dashboards with the latest data from Net Zero Cloud records.
Alternatively, the client can schedule a dataflow to run at regular intervals (e.g., daily or weekly) to automate the sync process and keep the dashboards updated.

This approach ensures that any new or updated data in objects like Energy Use Records or Carbon Footprints is reflected in the analytics datasets and dashboards.

Why the other options are incorrect:
A. Contact the client's Salesforce admin to fix this
While a Salesforce admin may be involved in setting up or troubleshooting dataflows, this option is too vague and does not directly address the specific action needed to sync data. Running or scheduling a dataflow is the actionable step, which the client or admin can perform.
C. Make sure that Einstein Analytics Permission is assigned
The Einstein Analytics Permission Set (or similar permissions) is necessary for users to access and view analytics dashboards, but it does not control the data sync process between Net Zero Cloud records and the dashboards. The issue lies in the dataflow execution, not user permissions.
D. Delete custom objects because the limit is 100 objects to ensure that data syncs between the records and dashboards
There is no evidence that a custom object limit of 100 directly impacts data syncing between Net Zero Cloud records and Einstein Analytics dashboards. The sync issue is related to dataflow execution, not the number of custom objects in the org.

References:
Salesforce Net Zero Cloud Implementation Guide (available on Salesforce Help), which discusses the role of dataflows in syncing data to Einstein Analytics dashboards.
Trailhead module "Net Zero Cloud Analytics," which explains how to configure and schedule dataflows for emissions and energy data.
Salesforce Tableau CRM documentation on dataflows, detailing manual and scheduled dataflow execution for dataset updates.

Explanation:

Why D is correct:
The "Sustainability App Manager" permission set license is the specific key that grants users access to the administrative and data management features within Net Zero Cloud. This includes the critical functionality for managing data gaps, such as creating and applying estimation rules, reviewing system-generated estimates, and manually filling missing data. This permission is required because filling data gaps is a powerful function that directly impacts the accuracy of the organization's carbon footprint calculations.

Why A is incorrect:
"Sustainability Cloud" or "Net Zero Cloud" is the name of the application itself, not a user permission. All users accessing Net Zero Cloud will have a license for it, but this license alone does not grant the elevated permissions needed for administrative tasks like data gap filling.
Why B is incorrect:
While Net Zero Cloud leverages the underlying Tableau CRM (formerly Einstein Analytics) platform for its dashboards and analytics, the specific "Data Gap Filling" feature is a function built within the Net Zero Cloud application and is governed by its own permission sets, not a general Einstein Analytics permission.
Why C is incorrect:
"Event Monitoring Analytics Admin" is a permission set related to the Salesforce Event Monitoring tool, which is used for auditing and analyzing user activity and API usage across the Salesforce platform. It is entirely unrelated to the data management functions within Net Zero Cloud.

Reference:
Salesforce documentation on setting up Net Zero Cloud explicitly states that users who will be performing administrative configuration, including managing data estimates and gaps, must be assigned the "Sustainability App Manager" permission set license in addition to their Net Zero Cloud user license. This ensures proper security and control over core data integrity functions.

Explanation:

Salesforce Net Zero Cloud is delivered as a managed package, which means it is developed and maintained by Salesforce (or a partner) and installed in a customer’s org. When updating a managed package like Net Zero Cloud to a new release, custom fields and configurations (such as Supplemental Emissions) created by the customer are preserved because managed packages separate managed components (controlled by the package provider) from custom components (created by the customer). This ensures that custom fields, custom objects, or configurations like Supplemental Emissions (used to track additional emission sources) are not overwritten during an update.

To ensure a smooth update process, the Sustainability Manager can:
Manually deploy the update when ready by navigating to Setup > Installed Packages, selecting the Net Zero Cloud package, and choosing to upgrade to the latest version available on the AppExchange. This allows the manager to review release notes, test the update in a sandbox environment, and confirm compatibility with customizations before applying it to the production org.
Verify that custom fields and Supplemental Emissions configurations are intact post-upgrade, as these are stored in the customer’s org metadata and not part of the managed package’s controlled components.

Why the other options are incorrect:
A. The managed package will automatically deploy with each release and maintain custom fields
Managed packages like Net Zero Cloud do not automatically deploy updates in a customer’s org. Updates must be manually initiated by an admin or authorized user. While custom fields are preserved during updates, the automatic deployment aspect is incorrect.
B. Upgrade via the Partner who originally installed the package who will manage the custom fields
While a partner may assist with the initial installation or complex customizations, upgrading a managed package does not require partner involvement. The Sustainability Manager or a Salesforce admin can perform the upgrade directly in the org, and custom fields are automatically preserved by the platform’s managed package architecture.
D. Nothing needs to be done because Net Zero Cloud updates automatically three times per year
Salesforce managed packages, including Net Zero Cloud, do not update automatically in a customer’s org. The three-times-per-year reference likely relates to Salesforce’s seasonal releases (Spring, Summer, Winter), but updates to managed packages require manual action by the customer. Custom fields and configurations remain intact, but action is needed to initiate the upgrade.

References:
Salesforce Net Zero Cloud Implementation Guide (available on Salesforce Help), which outlines the process for upgrading managed packages and confirms that custom fields and configurations are preserved.
Salesforce AppExchange documentation on managed package upgrades, emphasizing manual deployment and preservation of org-specific customizations.
Trailhead module "Get Started with Salesforce Net Zero Cloud," which covers package management and updating processes.

Explanation:

In the Salesforce mobile app, the record header (highlights panel) shows fields defined by the object’s compact layout. You choose up to 10 key fields, and those are what managers see at the top of the record on mobile.

Why the others are wrong
A. Need mobile to upload an image of the utility bills — Net Zero Cloud supports uploading bills/documents (e.g., via Intelligent Document Reader) without requiring mobile specifically.
C. Entering records is the same but reports are only on desktop — Reports/dashboards are available in the Salesforce mobile app (with some layout/feature differences), so they aren’t “only on desktop.”
D. Requires additional licensing to use in mobile — The standard Salesforce mobile app doesn’t require an extra license; only Mobile App Plus features do.