Free Health-Cloud-Accredited-Professional Practice Test Questions (2026)

A consultant is implementing clinical assessment to track intake for a hospital leveraging the Discovery Framework.

Which three functions is the consultant able to leverage with Health Cloud?

Choose 3 answers

A. Encrypted Text

B. Question Bank

C. Branching

D. Scoring

E. Image Analysis

A consultant is implementing Identity Verification for their customer's customer service representatives and needs to add a new search parameter.

Which record should the consultant configure to accomplish this?

A. Verification Search Feature

B. Identity Verification Process Detail

C. Identity Verification Parameter Item

D. Linked Identity Search Detail

Bloomington Caregivers is implementing Virtual Care in Health Cloud.

Which three steps are required as part of the setup?

Choose 3 answers

A. Assign Health Cloud Video Calls permission set.

B. Install the Virtual Care unmanaged package.

C. Configure Provider Search,

D. Set up and configure Salesforce Scheduler.

E. Connect to an external electronic health record (EHR) scheduling system.

Bloomington Caregivers is implementing Health Cloud to reduce manual processes for its Contact Center agents. To help streamline caller authentication, the company plans to leverage out- of-the-box Health Cloud features.

Which Health Cloud feature should a consultant recommend the company use in this scenario?

A. Reusable Verification FlexCards

B. Identity Verification Flow Templates

C. Customer Identity OmniScript Templates

D. Verify Customer Identity Process Flow

Users need to analyze their patient or member referrals through a prebuilt dashboard that includes reports on important aspects of their referral management.

What should a consultant do in this case?

A. Install the unmanaged extension package that delivers Health Cloud Reports for Patient Referral Management.

B. Upload a Provider Referral Dashboard Template and enable the action bar so that users can generate a Patient Referral Management report.

C. Install the add-on package that delivers Health Cloud Reports for Utilization Management and Health Cloud for Patient Referral Management.

D. Add extra picklist values to Account record type and add fields on the page layout for patient referral data for CRM Analytics to generate a Patient Referral Management report.

Bloomington Caregivers is looking to streamline the user experience for its call center agents. On the patient's record, the company wants the ability to:

Inform agents about changes in information

View basic details about a patient's insurance

Have a complete view of all engagement interactions in one place

Which three components from Contact Center for Health Cloud should a consultant use to achieve this?

A. Identity Verification

B. Record Alerts

C. Timeline

D. Action Launcher

E. Member Plan FlexCard

Bloomington Caregivers wants to use patient or member lists for its care coordinators in its current implementation.

What is an important consideration when implementing this in Health Cloud?

A. If a user cannot access a field used in a filter on a patient or member list, they will not be able to see the list.

B. Filter logic for patient or member lists is controlled by formula fields on records.

C. An administrator can create an override filter field on the person account.

D. An administrator can create lists or add records to existing lists from the Campaign object.

A consultant is working with an insurance provider to set up prior authorizations in Health Cloud. The provider requires a display of preauthorization outcomes from its external system which manages the end-to-end prior authorization process.

Which solution is appropriate to meet this use case?

A. Plan Benefit and Plan Benefit Item

B. Care Preauth and Care Preauth Item

C. Service Preauth and Preauth Detail

D. Care Request and Care Request Item

A provider uses an external appointment management system. The default solution provided by Health Cloud is not viable for the provider.

How should a consultant implement a robust system for the provider?

A. Create a custom FHIR Adapter to make calls to Health Cloud.

B. Use a package created by ISV (Independent Software Vendor) for Health Cloud.

C. Use an electronic health record (EHR) routing system to book the appointment in Health Cloud

D. Create an Apex class and leverage Intelligent Appointment Management.

A provider wants to get a comprehensive view of a patient's prescriptions, including history, to improve health outcomes.

Which Health Cloud capability should a consultant leverage to assist the provider?

A. Medication Management

B. Intelligent Appointment Management

C. Virtual Care

D. Integrated Care Management