Health-Cloud-Accredited-Professional Practice Test Questions

Explanation:

The Patient Info component is designed to surface basic demographic and care coordination data. Here's what each correct option represents:

A. Primary Care Coordinator
Displays the assigned care coordinator or provider responsible for the patient’s care plan.
Helps users quickly identify the point of contact for care management.
C. Gender
A standard demographic field shown prominently for clinical relevance and personalization.
D. Date of Birth and Age
Both are displayed to give immediate context on the patient’s life stage, which can influence treatment plans and eligibility.

❌ Incorrect Option:
B. List of Patient/Member Conditions
While conditions are visible in other components (like Health Timeline, Care Plan, or Clinical Summary), they are not part of the basic Patient Info component.
This component focuses on identity and coordination, not clinical history.

🔗 Reference Tip:
For deeper study, check out:
Salesforce Health Cloud – Patient Card Overview
Health Cloud Data Model – Person Account & Care Coordination

Explanation:

Salesforce Health Cloud Console provides specialized Lightning apps to support care coordinators, service agents, and providers. In Lightning Experience, the Health Cloud – Console app is the one available, designed to streamline patient and member management.
Health Cloud – Console: A Lightning Experience console app optimized for care coordinators, allowing them to manage patients, tasks, and related records efficiently in a workspace-style layout.
The other options (Worklist, Individual, Personal) are not official console apps within Lightning.

❌ Eliminations
A. Health Cloud – Worklist
❌ Incorrect. While Worklists exist as a feature in Health Cloud to track tasks/patients, this is not a standalone console app.

B. Health Cloud – Individual
❌ Incorrect. Refers to the Individual object (part of Salesforce’s data model for capturing patient/member demographic info), not a console app.

C. Health Cloud – Personal
❌ Incorrect. There is no “Health Cloud – Personal” console app in Salesforce.

📌 Reference
Salesforce Docs: Get Started with the Health Cloud Console App
Health Cloud Implementation Guide

Explanation:

A. Timeline view
Incorrect: The Timeline view in Health Cloud displays a chronological view of a patient’s interactions and events, such as appointments, tasks, or clinical data, across standard and custom objects. While useful for tracking activities, it does not specifically visualize relationships between the patient and people or organizations involved in their care.

B. Care Team
Incorrect: The Care Team feature in Health Cloud allows care coordinators to view and manage the individuals (e.g., doctors, nurses, family members) assigned to a patient’s care plan. While it shows direct participants in a specific care plan, it does not provide a comprehensive visual representation of all relationships, especially across multiple care plans or organizations.

C. Lightning Empower Components
Incorrect: Lightning Empower Components are a set of prebuilt, customizable Lightning components in Health Cloud, such as the patient timeline or patient card. While these components enhance user experience, they are not a specific visual representation designed to show all relationships across multiple care plans.

D. Householding Map
Correct: The Householding Map in Health Cloud is a visual tool that displays the relationships between a patient and the people (e.g., family members, caregivers) and organizations (e.g., healthcare providers, payers) involved in their care. It provides a comprehensive view of these relationships, including those across multiple care plans, enabling care coordinators to understand the full network of participants and their roles.

E. Patient Card
Incorrect: The Patient Card in Health Cloud provides a snapshot of key patient information, such as demographics, health conditions, or recent activities. While it’s useful for quick access to patient data, it does not visually represent relationships between the patient and other individuals or organizations across multiple care plans.

References:
Salesforce Health Cloud documentation on the Householding Map, which details its functionality for visualizing patient relationships across care plans and organizations.

Explanation:

Program Management in Salesforce Health Cloud (especially for Life Sciences companies) enables organizations to track and manage structured Care Programs. These programs can involve services, products, clinical monitoring, and engagement plans for patients.

✅ C. Clinical Indicators
Program Management tracks clinical indicators (e.g., blood pressure, A1C levels) that need to be monitored throughout the program.
These are essential for measuring patient outcomes and adherence.

✅ D. Products Associated with Care Program
Many Care Programs are tied to specific therapies or medical products (e.g., specialty drugs).
Salesforce allows you to track which products are involved with or dispensed as part of the program.

✅ E. Engagement Plans
You can track the plans or tasks that patients (enrollees) are participating in — such as education sessions, follow-ups, or medication schedules.

❌ Incorrect Options:
A. Marketing Campaigns
Care Programs focus on clinical care and patient support, not marketing activity.
Marketing campaigns would be tracked in Marketing Cloud or Pardot, not Program Management.
B. Budget & Expenses
While financial tracking may happen in connected systems (like ERP), Program Management in Health Cloud is not primarily used to track budgets and expenses.

Explanation:

Why D is Correct:
This statement accurately describes the intended functional relationship between these two key objects in the Health Cloud payer data model.
Purchaser Plan (PurchaserPlan): This object acts as a template or blueprint for a health insurance plan. It defines the core attributes of a plan offering, such as its name, type, coverage details, and benefits before it is sold to any specific member or group. It represents the "product" being sold.
Member Plan (MemberPlan): This object represents an instance of a Purchaser Plan that has been sold to and is active for a specific member (a PersonAccount). When a member enrolls in a health plan, a new MemberPlan record is created, and it uses the details from the PurchaserPlan as its starting template. The MemberPlan then tracks member-specific details like effective dates, policy number, and individual coverage status.

Why A is Incorrect:
The relationship is not many-to-many. A single MemberPlan record is an instance of one specific PurchaserPlan template. You would not associate multiple purchaser plans to a single member's plan.

Why B is Incorrect:
While there is a strong relationship, it is not a Master-Detail relationship. A Master-Detail relationship implies a strict parent-child dependency where deleting the master also deletes the detail records. This is not the case here; a PurchaserPlan (the template) can be deleted without necessarily deleting all the active MemberPlan records that were created from it, as those represent active contracts. The relationship is typically implemented as a Lookup Relationship.

Why C is Incorrect:
This is false. There is a direct and crucial relationship between these objects. The MemberPlan record has a lookup field (often called PurchaserPlanId) that points to the specific PurchaserPlan template it was based on. This relationship is fundamental to understanding what plan a member is enrolled in.

Key Concepts:
Health Cloud Payer Data Model: This question tests knowledge of the objects used by insurance companies (payers) in Health Cloud.
Template Pattern: The PurchaserPlan is the template; the MemberPlan is the specific instance of that template for a member.
Relationship Type: A lookup relationship, not master-detail, links MemberPlan to PurchaserPlan.
Onboarding Process: When onboarding a new member, you would select the appropriate PurchaserPlan and then create a new MemberPlan record from it for that specific individual.

Explanation:

When creating Health Care Providers for a Care Program in Salesforce Health Cloud, there are two required steps to ensure the provider is correctly associated and functional within the program:

✅ D.
You begin by navigating to the Care Program Providers object through the App Launcher.
This is where you initiate the creation of providers who will participate in a specific Care Program.

✅ E.
You must link a Care Program Health Care Provider record to a Care Program Provider record.
This step associates the provider with a specific Care Program and ensures they appear in the program’s workflows.

❌ Incorrect Options:
A. Adding an NPI (National Provider Identifier) is good practice, but it's not a required step to create the provider in the context of a care program.
B. Associating a facility might be part of broader care team setup, but it's not a required step for setting up a care program provider.
C.The UPIN (Unique Physician Identifier Number) is deprecated in the U.S. and not a required field.

Explanation:

To ensure that the phone numbers from CTI settings trigger a Screen Pop to the matching contact record, the Health Cloud administrator needs to update the CTIDriverSetting custom metadata type. This metadata type is specifically designed to manage the behavior of the CTI driver within Health Cloud, including how it handles incoming call data and performs screen pops based on phone numbers.
By configuring this setting, the administrator can map the incoming number to the appropriate contact or patient record, allowing the call center agent to see the relevant information instantly.

The other options are incorrect:
A. Flow Session Setting -> CallCenterFlow is not a standard custom metadata type for this purpose. While flows can be used in CTI, the primary configuration for the screen pop behavior is handled elsewhere.
C. Job Flow Setting -> ConsoleDisplayValue is also not a standard or relevant custom metadata type for CTI configuration.
D. Health Cloud Setting -> HcFeatureDriver is a more general setting and is not the specific, targeted location for CTI screen pop configurations.

Explanation:

In Health Cloud’s new data model:
Codeset: Stores mappings between different clinical/medical coding systems (e.g., ICD ↔ HCC). It allows organizations to normalize and align codes across different standards.
This is crucial because healthcare data often comes from multiple systems with different coding schemas, and Health Cloud needs to harmonize them for analytics, care coordination, and reporting.

❌ Eliminations
A. Identifier
❌ Used to store unique identifiers for patients, providers, or other entities (like MRN, payer ID, NPI). Not for mapping code systems.
C. ContactPoint
❌ Represents a communication channel (phone, email, fax, etc.) for a patient or provider. Not related to coding.
D. Codeset Bundle
❌ Groups multiple Codesets together for organizational purposes, but the actual mapping between systems lives in Codesets, not the bundle itself.

📌 Reference
Salesforce Docs: Health Cloud Data Model: Clinical Data and Code Systems
Health Cloud Implementation Guide — Code Systems & Mappings

Explanation:

To access and use Salesforce Health Cloud features and functionality, users must be assigned the proper Permission Set Licenses (PSLs) and permission sets. The key licenses are:

✅ B.
This is the core Permission Set License (PSL) that grants access to standard Health Cloud features like clinical data models, care plans, timeline views, and more.
Users must have this license assigned before they can be assigned any Health Cloud-related permission sets.

✅ D.
This refers to the underlying license object required to assign permission sets for Health Cloud (such as Health Cloud Admin, Care Coordinator, etc.).
Without this PSL, you cannot assign the permission sets that unlock Health Cloud features.

❌ Incorrect Options:
A. Not a standard PSL. Health Cloud features can be extended to Experience Cloud (Community) users, but this is done using the main Health Cloud license in conjunction with community licenses — it's not a standalone PSL.
C.This is not a recognized Salesforce license. Likely a distractor.
E. Not an official name of any license or permission set in Salesforce Health Cloud.

Explanation:

To consume the content of an HL7 v2 – Simple Application message in Salesforce Health Cloud, the administrator needs to handle the structured, text-based format of HL7 v2 messages, which Health Cloud does not natively parse or process out of the box. HL7 v2 messages are complex and typically require transformation into a format (like JSON) that Health Cloud can process for integration with its data model. Here’s an analysis of each option:

A. Do Nothing – Health Cloud works out of the box with native HL7 message Incorrect:
Health Cloud does not natively support the direct consumption or parsing of HL7 v2 messages. While Health Cloud supports HL7 standards, particularly through FHIR (Fast Healthcare Interoperability Resources) for interoperability, HL7 v2 messages require external processing or transformation to integrate with Health Cloud’s data model. Additional configuration or tools are needed to handle these messages.

B. Use Salesforce Connect Incorrect:
Salesforce Connect is designed to provide real-time access to external data sources via OData or custom adapters, presenting external data as Salesforce records without storing it locally. However, HL7 v2 messages are text-based, hierarchical messages that require parsing and transformation, which Salesforce Connect is not designed to handle directly. It’s not suitable for processing HL7 v2 messages into Health Cloud.

C. Write a custom Apex class to consume, parse, and store a native HL7 message Incorrect:
While writing a custom Apex class to parse HL7 v2 messages is technically possible, it’s not the recommended approach. HL7 v2 messages are complex, with a delimited structure that varies by implementation, making custom parsing error-prone and maintenance-heavy. Using an external HL7 broker or engine to transform the message into a more manageable format (like JSON) is a more scalable and efficient solution, as it leverages specialized tools designed for HL7 processing.

D. Use an HL7 broker/engine to transform the text-based HL7 message into JSON and pass it to Health Cloud Correct:
The recommended approach is to use an HL7 broker or integration engine (e.g., Mirth Connect, Redox, or MuleSoft) to parse and transform the text-based HL7 v2 message into a JSON format that Health Cloud can process. These engines are designed to handle the complexities of HL7 v2 message structures, extracting relevant data (e.g., patient demographics, clinical observations) and converting it into a format compatible with Health Cloud’s APIs or data model, such as FHIR-based JSON payloads. This approach ensures reliable integration and aligns with Health Cloud’s interoperability capabilities.

Additional Details:
Health Cloud supports interoperability through standards like HL7 FHIR, which is more modern and JSON-based compared to the older, text-based HL7 v2 standard. To integrate HL7 v2 messages, an external integration engine processes the message, maps the data to Health Cloud objects (e.g., Account, EHR Observation), and uses APIs (like the Salesforce REST API) to pass the data into Health Cloud. MuleSoft, for example, is often used in Salesforce ecosystems to handle such transformations, ensuring compliance with healthcare standards.

References:
Salesforce Health Cloud documentation on interoperability and HL7 standards, emphasizing FHIR support and integration patterns.
Salesforce MuleSoft and integration engine documentation for processing HL7 v2 messages.