Health-Cloud-Accredited-Professional Practice Test Questions

Explanation:

✅ B. The timeline can be configured to display key events (like appointments or diagnoses) when the page loads.

✅ D. It can display records from standard objects (e.g., Tasks, Events) and custom objects (e.g., Lab Results, Medications).

✅ E. Admins can apply filters to focus on specific record types or timeframes.

❌ Incorrect Options:

A. It is specific to Health Cloud and not available in all Salesforce apps.

C. The timeline is not part of the Empower component library; it is a native Health Cloud feature.

Explanation:

✅ A. Salesforce Health Cloud is designed with a compliance mindset, securing patient data to meet HIPAA standards. This includes features like data encryption, audit trails, and access controls, which assist healthcare and life sciences (HLS) organizations in achieving HIPAA compliance.

✅ C. Salesforce Health Cloud has achieved HITRUST certification, demonstrating its commitment to maintaining the highest levels of security and compliance in healthcare. This certification involves rigorous third-party audits to validate that Salesforce Health Cloud meets the necessary security and compliance requirements.

✅ E. Health Cloud supports HL7 standards, including HL7 FHIR, facilitating interoperability with Electronic Health Records (EHRs) and other clinical systems. This compliance enables seamless data exchange and integration within the healthcare ecosystem.

❌ Incorrect Options:

B. There is no formal "HIPAA certification" issued by the U.S. government. While Health Cloud is designed to help organizations comply with HIPAA requirements, it is not "HIPAA certified" because such a certification does not exist.

D. Salesforce provides tools and features to help organizations comply with the General Data Protection Regulation (GDPR), but there is no official "GDPR certification" recognized by the European Union. Therefore, while Health Cloud supports GDPR compliance efforts, it is not "GDPR certified."

Explanation:

1. Health Cloud Prefers Business APIs

Health Cloud provides specialized Business APIs (e.g., Patient API, Care Plan API) designed for healthcare workflows.
These APIs abstract the underlying data model and enforce business logic (e.g., ensuring proper relationships between Patients, Care Plans, and Care Teams).

2. Object-Level APIs (REST/SOAP) Still Work but Are Not Ideal

While you can use standard object-level APIs (e.g., createRecord()), they bypass Health Cloud’s business logic, risking data integrity issues.
Example: Manually creating a Patient record via standard API might skip required Care Plan associations.

Why Not the Other Options?

❌ B. Incorrect – Business APIs are used for record creation in Health Cloud.
❌ C. Incorrect – Health Cloud has unique APIs; it’s not the same as custom objects.
❌ D. Incorrect – While possible, mixing APIs is discouraged because Business APIs ensure compliance with Health Cloud’s data model.

Explanation:

✅ Accounts: Represents organizations you're doing business with. Central to B2B sales processes.
✅ Contacts: People associated with accounts. Essential for sales reps to know who they’re talking to.
✅ Opportunities: Tracks sales deals and pipeline. This is a core object for revenue tracking and forecasting.

❌ Incorrect Options:

C. Assets: While useful for tracking what products a customer owns, Assets are not typically created as part of setting up Intelligent Sales.
D. Locations: Locations are more relevant to industries like retail or healthcare, but they are not a primary object in Intelligent Sales setup.

Explanation:

In Salesforce Health Cloud (HC), the recommended approach for creating patient records depends on how the data is being introduced into the system:

✅ Person Accounts
Salesforce Health Cloud represents patients as Person Accounts—a combination of Contact and Account records in one.
This structure is ideal for representing individuals (like patients) rather than businesses.

✅ Leads for Referrals
Leads are often used when receiving patient referrals from external sources (e.g., providers or partners).
These leads can later be converted into Person Accounts (patients) when qualified.

❌ Incorrect Options:

A. Use Patient Data Import Wizard – No such tool called "Patient Data Import Wizard" exists in standard Salesforce or Health Cloud. Data Import Wizard exists but has limitations and is not optimized specifically for Health Cloud patient imports.
B. Patient object to convert leads into contacts – There is no standalone "Patient" object. Health Cloud uses Person Accounts to represent patients.
C. Patient Loader Wizard – Not an official Salesforce tool. You may find third-party tools or custom implementations, but this is not the recommended native approach.

Explanation:

According to the Salesforce documentation3, when setting up a new care request record, you need to choose a case record type to identify the care request type. The care request type determines what fields and values are available on the care request record. There are four predefined care request types in Health Cloud: Physician Request, Drug Request, Admission Request, and Appeal Request. You can also create custom care request types to suit your business needs3.

Why Not the Other Options?

❌ A. Any case record type can be chosen – Only predefined Care Request record types (specific to Health Cloud) should be used.
❌ B. A care request type cannot be chosen – False; a record type must be selected when creating a Care Request.
❌ D. Multiple care request types per request – Incorrect; each Care Request supports only one record type.

Explanation:

Salesforce Shield provides encryption at rest for sensitive data, including Protected Health Information (PHI).
Features like Platform Encryption (part of Shield) encrypt data fields (e.g., SSN, diagnosis codes) while maintaining searchability.
Critical for HIPAA compliance in Health Cloud.

Why Not the Other Options?

❌ A. Tableau CRM – Analytics tool, not a data encryption solution.
❌ B. Service Cloud – Does not natively encrypt PHI at rest; requires Shield.
❌ D. Health Cloud – While it handles PHI, encryption at rest depends on Shield (an add-on product).

Explanation:

Why Option B (Partially Correct)?

Health Cloud primarily uses Contacts (not Person Accounts) for patient records.
If your Service Cloud uses Person Accounts, you must convert them to Contacts before migrating to align with Health Cloud’s data model.

Why the Other Options Are Incorrect?

❌ A. Migrate leads to candidate leads – Irrelevant; Health Cloud focuses on Patients (Contacts), not Leads.
❌ C. Uninstall Sales Cloud packages – Unnecessary unless they conflict with Health Cloud (not a standard step).
❌ D. Log a support case – While Salesforce Support can help, this is not a prerequisite.

Explanation:

In Salesforce Health Cloud with CRM for MedTech or Pharma workflows, Rep-to-Rep Transfer refers to the movement of sample products or inventory from one field rep to another. Salesforce supports this with built-in inventory and order management tools.

✅ B. While creating an Order Authorization
Reps can initiate a transfer when creating an Order Authorization during a visit.
This is a common use case when reps realize they need to replenish or reassign products during a visit.

✅ C. Via Product > Inventory Location
Reps can manually navigate to Products, then select the Inventory Location (e.g., their trunk stock) to initiate a transfer.
This allows them to specify source and destination inventory locations for the transfer.

❌ Incorrect options:

A. This is used to associate products with a visit, not for requesting transfers.
D. Product selection during visit creation is for planned samples or demos, not for initiating transfers.

Explanation:

Salesforce Health Cloud offers a flexible approach when migrating from Service Cloud to Health Cloud, particularly regarding the Provider data model and search functionality.

✅ Option C is correct because:
1. Salesforce does not mandate switching to the Health Cloud Provider data model.
2. You can continue using your current provider data model (from Service Cloud) with a custom search component.
3. Alternatively, if you adopt the Health Cloud Provider data model, you can use either the standard Health Cloud Provider Search component or extend it.
4. This gives organizations flexibility during the transition and ensures minimal disruption to existing custom components.

❌ Incorrect Options:

A. Incorrect: The Provider data model is not required for all migrations. Also, while custom components may be used, the statement is too broad and misleading.
B. Incorrect: Custom components are supported even when using the Provider data model. You are not restricted to only the standard component.
D. Incorrect: The standard Health Cloud Provider Search component is designed specifically for the Health Cloud Provider data model. It does not natively support custom data models without customization or extension.