Health-Cloud-Accredited-Professional Practice Test Questions

Explanation:

C. The patient timeline is a Health Cloud Empower component.
✅ True. The Patient Timeline is a key Health Cloud Empower UI component. It helps visualize clinical events and patient history in chronological order. This is not a generic Salesforce feature — it’s specific to Health Cloud.

D. The patient timeline supports standard and custom objects.
✅ True. You can configure which objects and records appear in the timeline. Both standard objects (like Cases, Tasks, Encounters, Care Plans) and custom objects can be included. This flexibility allows orgs to tailor the timeline to their specific healthcare processes.

E. Filters can be used to limit the number of records shown in the patient timeline.
✅ True. Administrators (or even users, depending on config) can apply filters to reduce clutter and only display relevant events — e.g., show only medication records, encounters, or lab results.

❌ Incorrect Options
A. The patient timeline can be used in any Salesforce application.
❌ Incorrect. The Patient Timeline is unique to Health Cloud and not available across all Salesforce applications. It is not a universal Lightning component.
B. Events can be specified to appear when the Health Cloud home page first loads.
❌ Incorrect. The Patient Timeline doesn’t auto-populate on the Health Cloud home page. It’s accessed in the patient’s record context, not as a default on home page load.

📌 Reference
Salesforce Docs: Configure the Patient Timeline
Salesforce Health Cloud Implementation Guide

Explanation:

A. Health Cloud helps HLS organization achieve HIPAA Compliance
Correct: Salesforce Health Cloud provides features and configurations designed to help healthcare and life sciences (HLS) organizations meet HIPAA (Health Insurance Portability and Accountability Act) compliance requirements. This includes robust security measures like data encryption, access controls, and audit trails to protect protected health information (PHI). While Salesforce provides tools to support HIPAA compliance, organizations must configure and manage their instance appropriately to ensure full compliance.

B. Health Cloud is HIPAA certified
Incorrect: Salesforce Health Cloud is not "HIPAA certified" as there is no formal certification for HIPAA compliance. Instead, Salesforce offers a Business Associate Agreement (BAA) and implements security controls to help customers achieve HIPAA compliance. The responsibility for compliance lies with the organization, not a certification of the platform itself.

C. Health Cloud is HITRUST certified
Correct: Salesforce Health Cloud is built on the Salesforce platform, which has achieved HITRUST CSF (Common Security Framework) certification. This certification demonstrates that the platform meets rigorous security and risk management standards, particularly relevant for healthcare organizations handling sensitive data.

D. Health Cloud is GDPR certified
Incorrect: There is no formal "GDPR certification" for software platforms like Health Cloud. While Health Cloud includes features to support General Data Protection Regulation (GDPR) compliance (e.g., data protection and consent management tools), GDPR compliance is the responsibility of the organization using the platform, and Salesforce provides tools to help meet those requirements rather than being certified itself.

E. Health Cloud is HL-7 Compliant
Correct: Health Cloud supports HL7 (Health Level Seven) standards, particularly through its integration capabilities with HL7-compliant systems like FHIR (Fast Healthcare Interoperability Resources). This allows Health Cloud to facilitate interoperability and data exchange in a standardized format commonly used in healthcare for clinical and administrative data.

References:
Salesforce documentation on Health Cloud security and compliance features, including support for HIPAA, HITRUST, and HL7 standards.
Salesforce Trust and Compliance documentation for HITRUST certification and GDPR support.

Explanation:

Why A is Correct:
This is a fundamental and unique consideration when working with Health Cloud. Health Cloud introduces a layer of business logic and specific processes through its Empower framework. To ensure this business logic is executed correctly and data integrity is maintained, Salesforce provides and recommends the use of Business APIs (also known as Connected APIs).
Purpose of Business APIs: These APIs are designed to understand the complex relationships and processes of Health Cloud data. For example, creating a CarePlan involves not just the plan itself but also its associated goals and tasks. Using a standard object-level API (like creating a CarePlan record) would miss this crucial context and likely result in an incomplete or invalid record.
Data Integrity: Using the standard REST or SOAP APIs (object-level) to directly create or update records in Health Cloud objects can bypass critical validation rules, automation (flows, processes), and other business logic built into the platform. This can lead to data corruption, errors, and a broken user experience.
Recommendation: Therefore, for any significant data operation, especially in a migration or integration scenario, the architect should use the purpose-built Business APIs to ensure all underlying Health Cloud logic is properly executed.

Why B is Incorrect:
This is the opposite of the recommended approach. While object-level APIs can technically be used, it is considered a bad practice for Health Cloud objects because it risks breaking the complex data model and business processes. Business APIs are absolutely used for record creation (e.g., the CarePlanDefinition API is used to create a Care Plan).

Why C is Incorrect:
This statement is false and dangerous. Significant unique considerations apply. Treating Health Cloud objects like standard or custom objects from an API perspective ignores the sophisticated layer of business logic that defines Health Cloud's functionality and will almost certainly lead to integration failures or data quality issues.

Why D is Incorrect:
While technically possible, using a combination is not the advised best practice. The guiding principle for Health Cloud integrations is to prefer Business APIs to ensure all necessary related records are created and all business logic is respected. Using object-level APIs should be a rare exception, not a standard part of the integration strategy.

Key Concepts/References:
Health Cloud Empower Framework: The underlying technology that provides the pre-built healthcare data model and logic.
Business APIs (Connected APIs): The suite of APIs specifically designed for Health Cloud to interact with objects like CarePlan, CareProgram, and CareProgramEnrollee while maintaining data integrity.
Data Model Complexity: Health Cloud objects have complex relationships (e.g., a Care Plan has associated Goals and Tasks). Business APIs are built to handle these relationships in a single API call.
Salesforce Documentation: The Health Cloud Implementation Guide strongly emphasizes the use of Connected APIs over standard Salesforce APIs for interacting with its specific objects.

Explanation:

Salesforce Intelligent Sales features are designed to enhance productivity and decision-making by surfacing insights, automating tasks, and improving engagement. When setting up Intelligent Sales, the system focuses on core Sales Cloud objects that drive relationship management and pipeline visibility.

A. Accounts
Central to B2B selling.
Intelligent Sales can surface relationship insights, engagement history, and account scoring.
Used for territory planning and account prioritization.

B. Contacts
Key for tracking individual relationships and engagement.
Einstein Relationship Insights and Sales Engagement use contact-level data to personalize outreach and measure effectiveness.

E. Opportunities
Core to pipeline management.
Intelligent Sales features like Einstein Opportunity Scoring and Pipeline Inspection rely on Opportunity records to deliver predictive insights and coaching.

❌ Incorrect Options:
C. Assets
Typically used in post-sales service or product tracking.
Not a primary object for Intelligent Sales configuration.
D. Locations
Not a standard object in Sales Cloud.
May be custom or industry-specific (e.g., Health Cloud), but not relevant to Intelligent Sales setup.

🔗 References:
Salesforce Sales Cloud Einstein Overview
Sales Engagement Implementation Guide
Einstein Opportunity Scoring

Explanation:

In Salesforce Health Cloud (HC), the recommended approach for creating patient records depends on how the data is being introduced into the system:

✅ Person Accounts
Salesforce Health Cloud represents patients as Person Accounts—a combination of Contact and Account records in one.
This structure is ideal for representing individuals (like patients) rather than businesses.

✅ Leads for Referrals
Leads are often used when receiving patient referrals from external sources (e.g., providers or partners).
These leads can later be converted into Person Accounts (patients) when qualified.

❌ Incorrect Options:
A. Use Patient Data Import Wizard – No such tool called "Patient Data Import Wizard" exists in standard Salesforce or Health Cloud. Data Import Wizard exists but has limitations and is not optimized specifically for Health Cloud patient imports.
B. Patient object to convert leads into contacts – There is no standalone "Patient" object. Health Cloud uses Person Accounts to represent patients.
C. Patient Loader Wizard – Not an official Salesforce tool. You may find third-party tools or custom implementations, but this is not the recommended native approach.

Explanation:

In Salesforce Health Cloud, a Care Request is a specific type of Case record. The Case object is a standard Salesforce object that can have multiple Record Types. This feature allows an organization to define different business processes, page layouts, and picklist values for different types of cases.

When a user creates a new Care Request in Health Cloud, they are essentially creating a new Case record. By selecting a specific Case Record Type, they are classifying that care request. For example, a healthcare provider might have different record types for:

Referral Request: A case for a patient needing to see a specialist.
Prior Authorization: A case to get approval from an insurance company for a procedure.
Appointment Request: A case for scheduling an appointment.

Each of these record types would represent a unique "care request type," and a single care request record can only be associated with one of these types at a time. This ensures data consistency and allows for different processes to be followed based on the nature of the request.

Why Other Options Are Incorrect
A. Any case record type can be chosen when creating care request.
This is not entirely true. While Care Request is a type of Case, the available Case Record Types are determined by the Health Cloud configuration and the specific user's profile. Only those record types that have been configured for the Care Request process will be available.
B. A care request type cannot be chosen when creating a new care request.
This is incorrect. The ability to choose a record type is fundamental to classifying the care request and is a key part of the setup process.
D. Multiple care request types can be chosen for a single care request.
This is incorrect. A single Case record (and therefore a single Care Request) can only have one Record Type assigned to it. This is a foundational principle of Salesforce Record Types.

Explanation:

Salesforce Shield provides encryption at rest, along with event monitoring and field audit trail capabilities. In Health Cloud, where Protected Health Information (PHI) is often stored, Shield is the recommended solution to meet compliance requirements such as HIPAA.
Encryption at Rest: Ensures PHI and other sensitive data stored in Salesforce databases is encrypted even when not actively in use.
Audit Trail: Tracks changes for compliance reporting.
Event Monitoring: Gives visibility into who accessed sensitive data and when.

❌ Eliminations
A. Tableau CRM
❌ Incorrect. Tableau CRM (formerly Einstein Analytics) is an analytics and reporting tool, not an encryption solution.
B. Service Cloud
❌ Incorrect. Service Cloud is a CRM product for customer support — it does not provide encryption at rest.
D. Health Cloud
❌ Incorrect. Health Cloud provides the healthcare data model, care coordination, and patient management features, but encryption is not natively included. You need Shield to meet PHI encryption requirements.

📌 Reference
Salesforce Docs: Salesforce Shield Platform Encryption
Salesforce Health Cloud Security Implementation Notes (HIPAA, PHI compliance)

Explanation:

A. Migrate all existing leads to candidate leads.
Incorrect: While Health Cloud uses the concept of "candidate leads" for patient acquisition, migrating all existing leads to candidate leads is not a recommended prerequisite for transitioning from Service Cloud to Health Cloud. Leads in Service Cloud may not all represent patients, and this step would depend on the organization's specific use case rather than being a general requirement.

B. Migrate patient data to person accounts.
Correct: Health Cloud typically uses person accounts to represent patients, as they combine Account and Contact functionality to manage individual patient records effectively. Before migrating from Service Cloud to Health Cloud, it’s recommended to migrate relevant customer or patient data to person accounts to align with Health Cloud’s data model, ensuring seamless use of features like patient timelines, care plans, and health records. This step is critical for data consistency and functionality in Health Cloud.

C. Uninstall any Sales Cloud related packages.
Incorrect: Uninstalling Sales Cloud-related packages is not a necessary or recommended step before migrating to Health Cloud. Health Cloud builds on Salesforce platform capabilities, and many Sales Cloud features (e.g., standard objects like Accounts or Cases) may still be relevant. Instead, the focus should be on assessing compatibility and configuring Health Cloud-specific features.

D. Log a Salesforce support case.
Incorrect: While logging a Salesforce support case may be useful for specific issues during migration, it is not a recommended prerequisite step for migrating from Service Cloud to Health Cloud. The migration process primarily involves planning, data mapping, and configuration, which can be managed through standard implementation practices and documentation, with support contacted only if needed.

References:
Salesforce Health Cloud Implementation Guide, which emphasizes the importance of configuring person accounts for patient data management before enabling Health Cloud features.

Explanation:

In Salesforce Health Cloud with CRM for MedTech or Pharma workflows, Rep-to-Rep Transfer refers to the movement of sample products or inventory from one field rep to another. Salesforce supports this with built-in inventory and order management tools.

✅ B. While creating an Order Authorization
Reps can initiate a transfer when creating an Order Authorization during a visit.
This is a common use case when reps realize they need to replenish or reassign products during a visit.

✅ C. Via Product > Inventory Location
Reps can manually navigate to Products, then select the Inventory Location (e.g., their trunk stock) to initiate a transfer.
This allows them to specify source and destination inventory locations for the transfer.

❌ Incorrect options:
A. This is used to associate products with a visit, not for requesting transfers.
D. Product selection during visit creation is for planned samples or demos, not for initiating transfers.

Explanation:

Why C is Correct:
This is the most flexible and accurate statement. Health Cloud provides a pre-built, recommended Provider data model (using the Account and Related_Provider__c objects) to represent healthcare providers and their relationships. However, it is not mandatory.
Option 1: Use Health Cloud's Provider Model: If the administrator chooses to adopt Health Cloud's standard Provider data model, they can then use the out-of-the-box Health Cloud Provider Search component or they can build and use a custom Lightning component for searching providers.
Option 2: Use a Custom Data Model: The administrator is also free to keep their existing custom data model from Service Cloud (e.g., a custom Provider__c object) and continue using their existing custom search component. Migration to the Health Cloud data model is optional.
The key point is that the choice of data model and the choice of search component are decoupled. You are not forced to use the standard search component if you use the standard data model, and vice-versa.

Why A is Incorrect:
The Health Cloud Provider data model is not required. It is a best practice and highly recommended for its pre-built relationships and functionality, but an organization can choose to migrate to Health Cloud while maintaining a previously built custom provider model.

Why B is Incorrect:
This is false. While the standard Health Cloud Provider Search component is designed to work with the standard Provider data model, Salesforce would never prevent you from creating a custom search component. You can absolutely build a custom component to search the standard Provider data model, often to meet specific UI or functional requirements that the standard component doesn't cover.

Why D is Incorrect:
The standard Health Cloud Provider Search component is hardcoded to work with the specific objects and fields of the standard Health Cloud Provider data model (primarily the Account object with a specific record type and the Related_Provider__c object). It will not work correctly with a custom provider object (e.g., Custom_Provider__c) without significant and unsupported modification. If using a custom data model, you must use a custom search component.

References:
Health Cloud Data Model: The standard Provider model is based on the Account object (with a "Provider" record type) and the Related_Provider__c junction object to model hierarchical relationships.
Flexibility: Health Cloud provides recommended, pre-built models but does not force you to use them. You can leverage existing custom objects.
Components: Lightning components are built to query specific objects and fields. The standard component is built for the standard model. A custom component can be built for either a custom or the standard model.