Health-Cloud-Accredited-Professional Practice Test Questions

Explanation:

A is correct because Remote Device Monitoring can help the MedTech company to manage its run rate business by enabling them to monitor the performance and usage of their devices remotely, and alert them of any issues or anomalies that may affect contract compliance.

B is incorrect because MedTech Accelerator is not a feature of Health Cloud, but a program that provides funding and mentorship for early-stage medical device and health technology companies.

C is incorrect because Advanced Account Forecasting is not a feature of Health Cloud, but a feature of Sales Cloud that helps sales teams to predict their revenue and quota attainment.

D is correct because Sales Agreements can help the MedTech company to manage its run rate business by allowing them to create contracts that commit the customer to buy products in a specific quantity or for a specific amount over time, and track the fulfillment and invoicing of those contracts.

References:
Remote Device Monitoring : Sales Agreements

Explanation:

In Health Cloud, the Patient Console uses Patient Cards to organize information into tabs and subtabs.
To define which tab opens first when a patient record is loaded, the admin must:

Go into Patient Card configuration (via the Health Cloud – Lightning Admin app).
Locate the relevant tab.
Mark it as Default Subtab.

This ensures that when a care coordinator or user opens a patient’s record, the chosen tab automatically displays.

❌ Eliminations
A. CardView dropdown → Category Name = Default
❌ “Category Name” does not control default tab behavior.
B. CardView dropdown → Tab Type = Subtab
❌ Tab Type defines structure (tab vs. subtab), not which tab opens first.
D. CardView dropdown → Enable Default Subtab
❌ The setting isn’t in the dropdown — it’s managed in the Patient Card configuration, not in CardView metadata.

📌 Reference:
Salesforce Docs: Configure Patient Cards in Health Cloud
Health Cloud Implementation Guide – Patient Console Setup

Explanation:

A. Unselect tasks in care plan:
When creating a care plan from a template in Health Cloud, you can unselect tasks to exclude them, allowing customization for the patient.
C. Minimum requirements:
Care Plan Templates require at least one problem, one goal, and one task to be valid, ensuring a complete care framework.
D. Change task offsets:
You can adjust task due dates (offsets) when applying a template to tailor the care plan timeline.
B. Incorrect:
No “Task Group” custom setting exists in Health Cloud for sorting tasks.
E. Incorrect:
Templates can be used for new or existing care plans, not just new ones.

Reference:
Salesforce Health Cloud documentation on Care Plan Templates.

Explanation:

Why C is Correct (Medication Reconciliation):
This is a core clinical process and a key feature in Health Cloud. Medication Reconciliation is the formal process of creating the most accurate list possible of all medications a patient is taking (including drug name, dosage, frequency, and route) and comparing it to the clinician's new list. This process is done at every transition of care (e.g., admission, transfer, discharge) to avoid medication errors. Using a standardized format (like the FHIR-based MedicationRequest and MedicationStatement resources) is fundamental to this process in Health Cloud.

Why B is Correct (Medication Review):
Medication Review is the comprehensive evaluation of a patient's medicines with the goal of reaching an agreement with the patient about their treatment, optimizing the impact of medicines, minimizing the number of medication-related problems, and reducing waste. This process inherently involves detecting potential drug-to-drug interactions. Health Cloud facilitates this by structuring medication data, which can then be integrated with third-party clinical decision support (CDS) systems that provide automated interaction checking.

Why A is Incorrect (Medication Audit):
While "audit" might sound related to tracking, this is not a standard Health Cloud feature or clinical process name for this use case. An audit typically refers to a retrospective review for compliance or billing purposes, not the active, ongoing clinical processes of reconciliation and review for patient safety.

Why D is Incorrect (Medication Administration):
Medication Administration is the process of recording that a specific dose of medication was given to a patient at a specific time by a specific individual (e.g., a nurse in a hospital). It is about documenting the act of giving a drug, not about creating a standardized list or checking for interactions across the patient's entire medication regimen.

Summary:
Use Medication Reconciliation to build and maintain a standardized, accurate medication list.
Use Medication Review to evaluate that list for problems like drug interactions, appropriateness, and adherence.

Key Concepts:
Clinical Processes: Medication Reconciliation and Medication Review are established, distinct clinical best practices.
Patient Safety: The primary goal of these processes is to prevent adverse drug events (ADEs).
Interoperability: A standardized format (like FHIR) enables integration with external systems for advanced clinical checks like interaction detection. Health Cloud provides the structure; third-party tools often provide the advanced logic.

Explanation:

User authentication and access control are fundamental to ensuring HIPAA compliance. They directly address the HIPAA Security Rule's requirements for protecting the confidentiality and integrity of electronic Protected Health Information (ePHI).
User Authentication: This involves verifying the identity of a person, such as through usernames and passwords, multi-factor authentication (MFA), or other methods. This ensures that only authorized individuals can access the system.
Access Control: This involves granting users the appropriate permissions to view, edit, or delete data based on their role and responsibilities. Health Cloud provides robust access control mechanisms, including profiles, permission sets, and sharing rules, that allow administrators to configure granular access to patient data, adhering to the HIPAA principle of "minimum necessary."

Why Other Options Are Incorrect
A. Real-time monitoring and alerts: While important for security and compliance, this feature is a supportive tool that helps identify potential breaches or policy violations. It monitors who is accessing data and what they are doing. It does not, however, directly prevent unauthorized access in the first place, which is the primary role of authentication and access control.
B. Social media integration: Social media integration is generally seen as a risk to HIPAA compliance rather than a feature that ensures it. The free flow of information on social media makes it difficult to control the sharing of Protected Health Information (PHI). Healthcare organizations must have strict policies and controls in place to prevent the use of social media with any PHI.
C. Data visualization and analytics: This feature allows users to analyze trends and gain insights from patient data. While valuable for improving care and operational efficiency, it is not a direct compliance mechanism. In fact, if not properly secured with strong access controls, it could inadvertently expose large amounts of PHI to unauthorized users, posing a significant compliance risk.

Explanation:

The "Health Cloud Reports for Patient Referral Management" is a dedicated, unmanaged package provided by Salesforce that contains prebuilt reports and a dashboard specifically designed to analyze and track the patient referral process. This package is explicitly created to meet the requirement described.
Installing this package would immediately provide Bloomington Caregivers with key insights into their referral pipeline, including metrics like:

Number of referrals by status (New, In Progress, Accepted, Rejected).
Referral source performance.
Conversion times and cycle times.
Referral outcomes.

This accelerates their reporting setup by providing industry-standard metrics out-of-the-box, which can then be customized to their specific needs.

Why the other options are incorrect:
A. Health Cloud Network Management Reports: This package is focused on analyzing the provider network, not patient referrals. It contains reports and dashboards for tracking providers, their credentials, affiliations, and network performance. It is related to the "Network" object, not the "Referral" object.
C. Health Cloud Referral Management Reports: This is a distractor and not the official name of a Salesforce-provided unmanaged package. The precise and correct name is "Health Cloud Reports for Patient Referral Management."
D. Health Cloud Member Referral Management Reports: This name incorrectly uses the term "Member," which is associated with payer or health plan systems (e.g., managing member referrals between a PCP and a specialist). Health Cloud uses the standard object name "Referral" and the patient-centric term "Patient" in its prebuilt packages for care provider organizations.

Reference:
Salesforce Help: Install Health Cloud Unmanaged Packages
This documentation lists the available unmanaged packages. It confirms that "Health Cloud Reports for Patient Referral Management" is the package that "includes sample reports and a dashboard for the referral object."

Explanation:

Health Cloud Provider Data Model is Salesforce’s standard model for managing provider information (physicians, facilities, networks, etc.).
Provider Search: Health Cloud comes with a standard Provider Search Lightning component. However, Salesforce also allows orgs to build custom Provider Search components if their requirements go beyond what’s offered out-of-the-box.
Flexibility: The key is that Salesforce does not force the Provider data model to be used in every migration from Service Cloud to Health Cloud.
If you already have a custom provider data model, you can continue using it with your existing custom provider search component.
Alternatively, you can migrate to the standard Health Cloud Provider data model and then use either the standard Provider Search component or a custom search component built on top of it.

Other options explained:
A → Incorrect. The Provider data model is not mandatory for Service Cloud → Health Cloud migrations.
B → Incorrect. Custom search components are supported; Salesforce explicitly allows them.
D → Incorrect. The standard Health Cloud Provider Search component works only with the Health Cloud Provider data model, not with custom models.

Reference:
Salesforce Help: Health Cloud Provider Search
Salesforce Health Cloud Implementation Guide – Provider Search and Data Model section (describes compatibility with standard and custom components).

✅ So, the administrator should know:
They can stay with their current data model + custom component, OR move to the Health Cloud Provider data model + either standard or custom component.

Explanation:

To share details about a patient's medical condition between Bloomington Caregivers and Bedrock Hospitals, the consultant should recommend integrating using the FHIR Clinical API. Salesforce Health Cloud is built to support interoperability standards like FHIR (Fast Healthcare Interoperability Resources), which is widely used in healthcare to securely exchange clinical data, such as a patient’s medical condition, between systems. The FHIR Clinical API enables standardized, secure, and efficient data sharing, ensuring compliance with healthcare regulations like HIPAA.

Here’s why the other options are incorrect or less appropriate:


A. Expose the MedicalCondition object through an Apex class:
While Apex can be used for custom integrations, it’s not the recommended approach for sharing sensitive patient data across organizations. It lacks the standardization and interoperability provided by FHIR, which is critical for healthcare integrations.
C. Use the FHIR Patient API through DataRaptor:
The FHIR Patient API is designed for sharing patient demographic data, not clinical data like medical conditions. Additionally, DataRaptor is a tool in Salesforce OmniStudio for data mapping and extraction, not a direct integration method for FHIR APIs.
D. Leverage the MedicalCondition Integration Procedure:
Health Cloud does not have a specific "MedicalCondition Integration Procedure" as a standard feature. Integration Procedures in OmniStudio are used for orchestrating data operations, but they are not the best fit for direct clinical data exchange compared to the FHIR Clinical API.

Reference:
Salesforce Health Cloud supports FHIR R4 standards for interoperability, as outlined in the Salesforce Health Cloud Implementation Guide. The FHIR Clinical API is specifically designed for sharing clinical resources, such as conditions, observations, and procedures (see help.salesforce.com, Health Cloud Developer Guide: FHIR Interoperability).
FHIR standards are referenced in Salesforce documentation for enabling secure and standardized data exchange between healthcare systems.

Explanation:

A. Enable Contacts to Multiple Accounts
Health Cloud relies on the Shared Contacts model to associate patients (contacts) with multiple accounts (e.g., providers, payers). This must be enabled before installing the managed package.
B. Install the Health Cloud Managed Package
This package includes core Health Cloud components like custom objects, Lightning components, and permission sets. It’s the backbone of the Health Cloud implementation.
D. Configure the Console View
Health Cloud uses a Lightning Console app tailored for care coordinators and providers. Customizing this view ensures users have access to relevant tabs, components, and workflows.

❌ Why the other options are incorrect:
C. Verify that Chatter Is enabled
While Chatter can enhance collaboration, it’s not a required step for Health Cloud setup. It’s optional based on org needs.
E. Install Health Cloud Unmanaged Packages
These are optional add-ons (e.g., referral reports, network management) and not part of the core configuration steps.

🔗 Reference:
You can find the official setup steps in Salesforce’s Health Cloud Setup Guide.

Explanation:

Before a Visit record can be created in Intelligent Sales, the system needs context about who, where, and which organization is involved:

Accounts → Represent the organizations (e.g., hospitals, practices, pharmacies, providers) that a field sales agent will visit.
Contacts → Represent the individuals (e.g., physicians, staff) linked to those accounts.
Locations → Represent the physical places (e.g., clinic addresses, practice sites) where visits happen.

Once these exist, a Visit record can be scheduled or logged because Salesforce can associate it with an Account, a Contact, and a Location.

Why not the others?
B. Opportunities → Not required for Visits; these are tied to sales processes, not the scheduling of visits.
E. Assets → Represent products owned by accounts (e.g., medical devices, equipment). Assets are helpful in service/sales but are not a prerequisite for creating a Visit.

Reference:
Salesforce Help: Intelligent Sales and Field Sales Setup Guide
Salesforce Health Cloud Implementation Guide – Field Sales Visit Setup Requirements section.

✅ So, the three required record types for a Field Sales Agent before Visit records can be created are: Accounts, Contacts, and Locations.