Salesforce-Certified-Administrator Practice Test Questions

Permission sets

Explanation:

Profiles determine a user’s baseline object and field permissions, and in this case all marketing users share a profile that only has read-only rights on Campaigns. To grant a subset of users additional permissions without cloning or modifying the profile (which could introduce maintenance overhead and inadvertently affect other users), the administrator should use permission sets. A permission set can be created to include “Read,” “Create,” “Edit,” and “Delete” on the Campaign object and then assigned only to those marketing users who require full edit access. This preserves the existing profile configuration, centralizes the elevated permissions in a reusable permission set, and adheres to Salesforce’s best practice of granting least privilege and avoiding profile proliferation.

Explanation:

Salesforce provides a robust set of standard objects to support customer service processes immediately upon org creation. The Account object stores company or household data and is foundational to both sales and service. The Case object is the core record for logging and tracking customer support inquiries. The Contract object allows you to manage service agreements, warranties, and entitlements linked to Accounts. Objects like “Ticket” and “Request” are not part of Salesforce’s standard data model; they would need to be custom objects if required. By leveraging Accounts, Cases, and Contracts out-of-the-box, an administrator can rapidly implement support processes, link service activities to customer records, and track service level commitments without any custom development.

Explanation:

To enforce that the Lead Source field must be populated before an Opportunity can be marked as Closed Won, a validation rule is the most effective declarative approach. You create a rule on the Opportunity object with a formula that checks if ISPICKVAL(StageName, "Closed Won") && ISBLANK(TEXT(LeadSource)). If both conditions are true, the rule fires and displays an error message, preventing users from saving the record until Lead Source is completed. Dependent picklists cannot be built between unrelated fields like Stage and Lead Source, and making the Stage field read-only would prevent legitimate stage changes. Validation rules are designed exactly for enforcing data integrity and business logic during record save.

Explanation:

Opportunity Splits let you share revenue or overlay team credit among multiple contributors on a deal. By enabling and configuring revenue and/or overlay splits, administrators can define how credit is divided (typically by percentage) among sales reps, product experts, or sales engineers. These splits are reportable and roll up appropriately, ensuring that each team member’s contribution toward the revenue is tracked. Stages, queues, and list views cannot inherently allocate or report fractional credit among multiple users; only the Splits feature directly supports this requirement without custom objects or code. Splits are managed under Opportunity Settings and can be tailored to your sales methodology.

Explanation:

To embed the top five troubleshooting tips directly into customer responses, leveraging Salesforce Knowledge is ideal. When Knowledge is enabled, relevant articles are suggested automatically on Case records via article recommendation, and agents can insert article links or article content into email templates or the case feed. By tagging and organizing troubleshooting tips as Knowledge Articles, the system can surface the most relevant ones based on case keywords or categories. Auto-Response Rules and Email Alerts handle routing or sending notifications, but they don’t embed curated troubleshooting guidance. Assignment Rules route cases to queues or users. Knowledge Articles provide the content repository needed to consistently share the top five tips.

Explanation:

When using Data Loader from an IP address that is not whitelisted in Salesforce’s network access settings, users must append their personal security token to their password at login (e.g., mypasswordTOKEN). This token is emailed to the user when they reset it and ensures secure API access. There is no separate “import data” permission set, and although you could reset your password and token together, only the token is appended—resetting your password alone is insufficient. The Data Import Wizard cannot import records to many objects and doesn’t support custom API integration in the same way as Data Loader. Therefore, appending the security token to the password is required to authenticate API calls.

Any metadata changes to the package have to be recreated in production.

The package will be removed any time the sandbox is refreshed.

Explanation:

Managed packages are versioned applications delivered by partners. When installed in a sandbox, the metadata and components from the package are read-only; any customizations or additional metadata you add in your sandbox do not alter the package’s core definition, and changes cannot be pushed back upstream—so you must recreate needed modifications separately in production via a new package version or unmanaged components. Additionally, sandbox refresh operations completely overwrite sandbox data and metadata with a copy of production, which reinstalls the production snapshot but removes any packages added since the last refresh. Thus, any managed packages installed in the sandbox will be lost upon refresh and must be reinstalled.

Campaign Influence

Explanation:

Campaign Influence in Salesforce tracks how campaigns contribute to won Opportunities. By enabling either the standard Campaign Influence models or customizing a model to allocate influence credit, admins can report on which marketing efforts drove revenue. Influence records associate a campaign with an opportunity and assign credit based on customizable rules (first touch, last touch, even distribution, etc.). Campaign Hierarchies visualize parent-child relationships but don’t tie directly to Opportunity revenue. Mapping custom lead fields and list email activities capture data but do not inherently measure revenue impact. Campaign Influence provides the direct mechanism for linking marketing campaigns to actual opportunity outcomes.

Explanation:

To prevent users from entering negative values or exceeding a specified ceiling on the Annual Revenue field, you should create a validation rule on the Account object. Using a formula such as OR(AnnualRevenue < 0, AnnualRevenue > 100000000000), you can trigger an error message at save time when the criteria are met. Scheduled reports won’t block data entry and only detect existing violations. Marking the field required ensures a value but not its range. Salesforce does not provide a configuration setting to enforce numeric field limits directly, so validation rules are the declarative tool to enforce business-defined numeric boundaries.

Text variable

Explanation:

In Salesforce Flows, there is no dedicated “ID” data type for variables; record IDs—including Record Type IDs—are treated as text strings of 15 or 18 characters. Therefore, to capture and store the Record Type ID for later use in the flow, you must define a Text variable. Boolean variables store true/false, record variables store entire sObject records, and there is no standalone “ID” type. Using a text variable ensures that you can reference, compare, and assign the Record Type ID in decisions, assignments, and record‐create or update elements appropriately.