CRT-402 Practice Test Questions

At Universal Containers, the VP of Service has requested a visual indicator flag on each case, based on the case priority. High-priority cases should be flagged red, medium-priorityshould be flagged yellow, and low-priority cases should be flagged green. Which formula would accomplish this requirement? Choose 2 answers

A. CASE( Priority, “Low”, “img/samples/flag_green.gif”, “Medium”, “img/samples/flag_yellow.gif”, “High”, “img/samples/flag_red.gif”, “/s.gif”)

B. IMAGE( IF(ISPICKVAL(Priority, “Low”), “img/samples/flag_green.gif”, IF(ISPICKVAL(Priority, “Medium”), “img/samples/flag_yellow.gif”, IF(ISPICKVAL(Priority, “High”), “img/samples/flag_red.gif”))), “Priority Flag”)

C. IF(ISPICKVAL(Priority, “Low”), “img/samples/flag_green.gif”, IF(ISPICKVAL(Priority, “Medium”), “img/samples/flag_yellow.gif”, IF(ISPICKVAL(Priority, “High”), “img/samples/flag_red.gif”, “/s.gif”)))

D. IMAGE(CASE( Priority, “Low”, “img/samples/flag_green.gif”, “Medium”, “img/samples/flag_yellow.gif”, “High”, “img/samples/flag_red.gif”, “Priority Flag”)

What the true statement is in regards to converting a tabular, summary, or matrix report to a joined report? Choose 3 answers

A. Joined report blocks are formatted as matrix reports.

B. Bucket fields are not supported in joined reports.

C. Cross filters are not supported in joined reports

D. The rows to display filter is not supported in Joined reports

E. Report formula fields are nor supported in Joined reports

The director of marketing has asked the app builder to create a formula field that tracks how many days have elapsed since a contact was sent a marketing communication. The director is only interested in whole units.
Which function should be used to calculate the difference?

A. Datevalue()

B. Now()

C. Date()

D. Today()

What is the capability of schema Builder? Choose 2 Answers

A. Showing selected objects on the page.

B. Editing custom settings

C. Viewing page layout in a new window

D. Creating a new recordtype

A junction object has two Master-Detail relationships. What happens to a junction object record when either associated master record is deleted?

A. The record is deleted and placed in the recycle bin.

B. The master record can’t be deleted if it has a child record.

C. The look-up field on the junction object record is cleared.

D. The record is permanently deleted and can’t be restored.

An app Builder creates an Account validation rule on the Industry field that will throw an error if the length of the field is longer than 6 characters. Another App Builder creates a workflow rule with a field update that sets the Industry field to Technology whenever the Billing City field is set to San Francisco. What will happen the next time a sales person saves an Account with a Billing City of San Francisco?

A. The record will save and the Industry field will change to Technology

B. The record will not save and the validation rule’s error message will be displayed

C. The record will not save and no error message will be displayed

D. The record will save but the Industry field will not change to Technology

Which statement is true about converting a lead? Choose 3 answers

A. The lead’s most recent campaign record is automatically applied to the “PRIMARY campaign source” field on the opportunity

B. Users can convert leads that are associated with an active approval process.

C. Multi-select picklist values on lead records overwrite values on the contact’s corresponding field.

D. Administrators may choose whether to enforce validation rules & triggers

E. The system automatically maps standard lead fields to standardaccount, contact, and opportunity fields.

To Synchronize Accounts, orders and shipments in real time, a developer has built a custom interface between an external system and salesforce, prior to deployment, the developer needs to confirm that the interface cansustain the syncing of thousands of records at a time. Which sandbox environment is recommended to complete performance and load testing?

A. Partial Sandbox

B. Developer Sandbox

C. Developer Pro Sandbox

D. Full Sandbox

Universal Container is using assigment rules to distribute cases to regional teams. Which of the following are true: (choose one):

A. It is possible to have multiple active assigment rules

B. Cases may be assigned to public groups (if configured)

C. Cases may be assigned to queues (if configured)

D. A workflow field update can be used instead

A custom field contains a feedback score which is on a scale of one to five. End users would like a visual indicator of one to five stars based on the number found in the feedback score custom field. How can this visual indicator be displayed?

A. Use a custom formula field.

B. Use a custom image field.

C. Use a custom number field.

D. Use a custom text field