CRT-402 Practice Test Questions

A manager wants to calculate the number of days since an account was last contacted through email.Which field type should be used to accomplish this?

A. Formula

B. Number

C. Roll-up Summary

D. Date

A Customer Support Manager at Universal Containers would like to implementcall scripting for their caller agents. What automation tool can be used to accomplish this?

A. Workflow

B. Lightning Process Builder

C. Visual Workflow

D. Lightning Connect

Universal container manages internal projects by department using a custom object called projects. Only employees in the project's respective department should have view access to all of the department's project records.If an employee changes job roles and moves to another department, the employee should no longer have access to the projects within their former department. How can these requirements be met, assuming the organization-wide default for projects is set to private? Choose 2 answers

A. Create a criteria based sharing rule using the projects department that grants access to users by permission set.

B. Create a criteria based sharing rule using the projects department that grants access to users by roles.

C. Create a criteria based sharing rule using the projects department that grants access to users by public groups.

D. Create a criteria based sharing rule using the projects department that grants access to users by profiles

A custom field on an account is used to track finance information about a customer. Only members of the Finance Team have access to this field. However, the business wants to allowone customer service agent, who is assigned the customer service profile, read-only access to this field for special circumstances. What is the recommended solution to grant the customer service agent access to the field?

A. Create a permission set that allows read-only access to the field via Field Level Security and assign it to the agent.

B. Create a new profile to allow for read-only access to the field via Field Level Security and assign it to the agent

C. Update the Customer Service Profile already assigned to the agent to allow for read-only access to the field via Field Level Security

D. Update the custom field’s Field Level Security in setup to allow the agent read-only access to the field.

Universal Containers has separated business requirements for consumer and Business Opportunities. The sales team workwith both types of Opportunities. The app builder created two record types on the Opportunity Object. Which action can now be performed? Choose 2 answers

A. Prevent access to secure data fields by sales process.

B. Specify a different page layout by salesprocess.

C. Enable field validation by sales process.

D. Create unique Opportunity stages by sales process

Universal Containers is setting up salesforce for the first time. Management wants the sales and marketing teams to have different navigation names in thesalesforce1 mobile app. Which option is available to an app builder to satisfy the requirement?

A. Create sales and marketing profiles to ensure read access to different objects

B. Create roles for sales and marketing and assign a custom homepage layout for each role.

C. Create mobile navigation menus for both the sales and marketing profiles.

D. Create public groups for sales and marketing and create mobile navigation menus for each group.

Universal Containers has purchased aLightning Component on the AppExchange. Where can that component be utilized. Choose 2 answers

A. Visual Workflow

B. Salesforce1 Mobile App

C. Lightning Process Builder

D. Standalone Lightning App

Which statement is true about field update actions from workflow rules and approval processes? Choose 2 answers

A. Field update with “re-evaluateworkflow rules” selected can cause a recursive loop if the updated field is included in a workflow.

B. Field update are not available on currency field if the organization uses multi-currency.

C. Field updates to records based on workflow rules and approval processes do not trigger validation rules

D. Field updates are tracked in the history related list of a record regardless of whether or not History tracking is set for those fields.

Representatives at Universal Containers use Salesforce to record information for leads. When new prospects are added, an outbound message is sent to SAP with lead's information. Which automation process will accomplishthis without writing any code?

A. Create a process using Lightning Process Builder to send the outbound message.

B. Create a Workflow Rule with an outbound message as the action

C. Use Visual Workflow to create a wizard that will send an outbound message.

D. Design an Approval Process that sends an outbound message upon arrival.

The app builder needs to change the data types of new custom fields. The app builder is not able to delete and recreate any of the fields, nor modify any apex code. Which data type change will require the app builder to perform the additional steps in order to retain existing functionalities?

A. Changing the data type of a field used in an apex class from number to text.

B. Changing the data type of a field used in a report from a text to an encrypted field

C. Changing the data type of a field used as an external id from number to text.

D. Changing the data type of a field used in lead conversion from number to text