Energy-and-Utilities-Cloud Practice Exam Questions Spring 2025 Page 3

An energy company provides gas and electricity services to some of its customers, but not all When a new customer moves in, what object is used to determine what type of service is available at the premise?

A. Meter

B. Account

C. Service Point

D. Asset

C. Service Point

Explanation:

In Salesforce Energy and Utilities Cloud, theService Pointobject is used to determine the type of service available at a premise. This object represents a physical location where utility services are delivered, such as electricity or gas. By associating service points with specific types of utility services, energy companies can effectively manage and track the availability of different services for new and existing customers. This enables precise and efficient service provisioning, ensuring that customers receive the appropriate utility services based on their location and service point characteristics.

References= The Salesforce Energy and Utilities Cloud documentation provides detailed information on the data model, including the role of the Service Point object in managing utility service delivery and availability:https://developer.salesforce.com/docs/atlas.enus.industries_energy_and_utilities.meta/industries_energy_and_utilities/

An energy company must include a clause about additional operational costs in contracts that exceed 10 MegaWatts in their DOCX Template. The information about energy volume is already available in the Contract object. How should the administrator proceed to include this condition in the document template to show this clause only when the contract energy volume is higher than 10 MegaWatts?

A. Create a custom formula m DataRaptor Load.

B. Create an Apex Class

C. Create a custom field in the Contract object

D. Create a custom formula m DataRaptor Extract

Explanation:

To include a specific clause in a DOCX template based on the condition that the contract energy volume is higher than 10 MegaWatts, creating a custom formula within a DataRaptor Extract is the appropriate approach. This method allows for dynamic content generation in documents based on data-driven conditions. By utilizing a custom formula in DataRaptor Extract, the administrator can specify that the additional operational costs clause should only appear in the generated document when the contract's energy volume exceeds the defined threshold.References= The use of DataRaptor for dynamic document content generation is detailed in the Salesforce Industries CPQ documentation, where it outlines how to use DataRaptor Extracts to manipulate and conditionally display data in templates:https://help.salesforce.com/articleView?id=industries_cpq_dataptor.htm&type=5

A call center agent uses the Energy and Utilities Contact Center Console to schedule a field technician appointment for a customer.

A. A call center agent uses the Energy and Utilities Contact Center Console to schedule a field technician appointment for a customer. What license is needed to complete this customer requirement?

B. Salesforce Field Service license

C. Salesforce Contact Center license

D. Energy and Utilities Base Service license

E. Salesforce Service Console license

C. Salesforce Contact Center license

Explanation:

To schedule a field technician appointment using the Energy and Utilities Contact Center Console, the call center agent requires the Energy and Utilities Base Service license. This specific license grants access to the functionalities and features within the Energy and Utilities Cloud, including the ability to schedule appointments and manage field service operations directly from the Contact Center Console. It's tailored to meet the unique requirements of energy and utility companies, providing the necessary tools to support customer service and field service coordination.References= The Salesforce Energy and Utilities Cloud documentation details the licensing requirements for using the platform, including the need for the Energy and Utilities Base Service license for call center agents performing tasks such as scheduling field technician appointments:https://www.salesforce.com/products/industries/energy-and-utilities/overview/

Energy and utility organizations are going through digital transformations that place a greater focus on customers and employees Which three changes are disrupting the energyand utilities market?

A. Regulatory and technology changes

B. Digital first and work-from anywhere in real time

C. Removing the complexity from the business

D. Capitalization of the cloud

E. Customer expectations and values

A.   Regulatory and technology changes

B.    Digital first and work-from anywhere in real time

E.   Customer expectations and values

Explanation:

The energy and utilities market is currently experiencing significant disruption due to several factors. Regulatory and technology changes are at the forefront, with new policies and advancements in technology pushing companies towards more sustainable and efficient operations. Digital-first strategies and the capability to work from anywhere in real time are also transformative, as they allow for greater flexibility, improved customer service, and enhanced operational efficiency. Finally, changing customer expectations and values, particularly regarding sustainability, reliability, and personalized service, are influencing how energy and utilities companies operate. These disruptions require companies to adapt and innovate, leveraging digital transformation to meet evolving demands.References= These insights are based on Salesforce's discussions on industry trends and challenges within the Energy and Utilities Cloud documentation and resources. Key topics include digital transformation, customer engagement, and adapting to regulatory changes. Salesforce's industry insights and trend analysis provide a comprehensive overview of these disruptions.

Which four objects does the EnergyRuntimeServiceSFS sample permission set give View All and Modify All permissions to a user?

A. Work Order. Work Order Line Hem, Service Appointment, Work Type

B. Work Order. Work Type. Service Appointment. Service Territory

C. Work Order. Work Order Line Item Work Procedure. Work Plan

D. Work Order. Work Order Line item. Service Territory. Work Type

A. Work Order. Work Order Line Hem, Service Appointment, Work Type

Explanation:

The EnergyRuntimeServiceSFS sample permission set within Salesforce Energy and Utilities Cloud grants "View All" and "Modify All" permissions to a user for the following objects: A.Work Order,Work Order Line Item,Service Appointment,Work Type. These permissions ensure that users assigned to this permission set have comprehensive access to manage and update records related to service fulfillment, including detailing the work to be done (Work Order and Work Order Line Item), scheduling and managing appointments for service execution (Service Appointment), and defining the nature of the work (Work Type). This level of access is critical for roles that are involved in the planning, scheduling, and execution of service orders within the utility sector.

References= Salesforce documentation on service and field service management, including the configuration of permission sets for service operations, provides insights into the setup and customization of access controls for managing work orders and service appointments:https://help.salesforce.com/articleView?id=fs_perm_sets.htm&type=5

An energy and utilities company wants to use objects for multi-site locations What three objects can they use out of the box?

A. Service Account

B. Quote

C. Service Point

D. Premises

E. Asset

A.   Service Account

C.   Service Point

D.   Premises

Explanation:

For an energy and utilities company looking to manage multi-site locations using Salesforce Energy and Utilities Cloud, the following objects can be utilized out of the box: A.Service Account: Represents the account receiving the service and can be used to organize and relate to multiple service locations. C.Service Point: Represents a specific physical location where services are delivered or measured, such as a metering point for utilities. D.Premises: Represents the physical location or property where service points are located, enabling the organization of multiple service points within a larger geographical or physical area. These objects collectively facilitate the effective management of multi-site locations, providing a structured approach to tracking service delivery and consumption across different sites.References= The Salesforce Energy and Utilities Cloud documentation outlines the use of these objects within the standard data model, providing a foundation for managing complex site structures and utility services:https://developer.salesforce.com/docs/atlas.enus.industries_energy_and_utilities.meta/industries_energy_and_utilities/

An Administrator needs help generating an accurate report to identify the average response time to installing new electricity connections. What two elements need to be defined during the discovery phase of the implementation?

A. Identify the data sources to generate the customer's new connections reports and dashboards

B. Define the business stakeholders for the customer's new connections process

C. Define the data to be migrated for the customer's connections process

D. Define the metrics to measure the customer's new connections process.

A. Identify the data sources to generate the customer's new connections reports and dashboards

D. Define the metrics to measure the customer's new connections process.

Explanation:

During the discovery phase of implementing Salesforce Energy and Utilities Cloud, focusing on generating an accurate report for the average response time to installing new electricity connections, two critical elements need to be defined. Firstly, identifying the data sources is essential for generating comprehensive customer new connections reports and dashboards. These data sources could include service request records, installation records, and any other related datasets that capture the timeline from request to connection establishment. Secondly, defining the metrics to measure the process is crucial. Metrics might include average response time, number of installations completed within a target time frame, and customer satisfaction levels post-connection. By focusing on these elements, an organization can ensure that they are capturing and evaluating the right data to improve and report on their new connections process effectively.References= Salesforce Energy and Utilities Cloud documentation emphasizes the importance of understanding the customer lifecycle and enhancing operational efficiency through accurate data management and metric evaluation. Specific references to setting up reports anddashboards, and defining success metrics can be found under topics related to data management and analytics within the Energy and Utilities Cloud resources.

An energy company was onboarded on Energy and Utilities Cloud. They want to see now many Energy and Utilities Cloud licenses are assigned. What's the most effective way to check for the number of their assigned Energy and Utilities Cloud licenses?

A. Call Salesforce Support to get the Energy and Utilities Cloud information.

B. Go to Setup -> Company Information -> Permission Set Licenses.

C. Go to Setup -> installed Packages -> Vlocity CMT to see the Energy and Utilities Cloud license information.

D. Execute a SOQL query to retrieve the license count

B. Go to Setup -> Company Information -> Permission Set Licenses.

Explanation:

The most effective way to check for the number of assigned Salesforce Energy and Utilities Cloud licenses is through the Salesforce Setup menu. By navigating toSetup, then toCompany Information, and looking at thePermission Set Licensessection, administrators can quickly view the number of licenses assigned and available for various Salesforce products, including Energy and Utilities Cloud. This method provides a straightforward and accessible means of license management within the Salesforce environment.References= Salesforce's official documentation on managing licenses, including viewing assigned licenses through the Company Information section, provides comprehensive guidance:

https://help.salesforce.com/articleView?id=users_license_types_available.htm

An energy company offers multiple products to its industrial and commercial customers. They need to create a quote for a customer for multiple sites. How would a consultant meet this business requirement?

A. Create a Master quote, create group(s). add the quote group members, add products, and apply to the group.

B. Create quotes for each individual site and add products, then run multi-site batch jobs.

C. Create an opportunity, add products to it. then submit it tothe MultiAppHandler class

D. Create a multi-site quote, add members to the quote, and add products for each site

A. Create a Master quote, create group(s). add the quote group members, add products, and apply to the group.

Explanation:

For a consultant to meet the business requirement of creating a quote for a customer with multiple sites, the most efficient approach within Salesforce Energy and Utilities Cloud is to create a Master quote and then organize the products and services by site using groups within the quote. This method allows the consultant to manage the complexities of multisite quotes systematically, ensuring that each site's specific needs are addressed within a single, overarching quote structure, thereby streamlining the quoting process for complex customer scenarios.References= Salesforce documentation on CPQ and quoting best practices outlines the process of creating Master quotes and utilizing groups to manage complex quoting scenarios, such as quotes for customers with multiple sites:https://help.salesforce.com/articleView?id=cpq_quotes.htm&type=5

Which two standard Energy and Utilities Cloud data model characteristics are used to differentiate B2B and B2C customers?

A. Accounts with RecordType Business are used to represent B2B customers.

B. Accounts with RecordType Consumer are used to represent B2C customers

C. Person accounts are used to represent B2C customers.

D. Accounts with RecordType Service are used to represent B28 customers

A. Accounts with RecordType Business are used to represent B2B customers.

B. Accounts with RecordType Consumer are used to represent B2C customers

Explanation:

In the standard Salesforce Energy and Utilities Cloud data model, B2B and B2C customers are differentiated as follows: A. Accounts with RecordType "Business" are used to represent B2B customers. This RecordType is designed to capture information relevant to business accounts, including details specific to companies and organizations. B. Accounts with RecordType "Consumer" are used to represent B2C customers. This RecordType is tailored to individual consumers, focusing on personal account information and individual customer interactions.

This distinction in the data model facilitates the management of diverse customer types within the energy and utility sector, allowing for tailored interactions and services.References= Salesforce Energy and Utilities Cloud documentation provides insights into the data model, including the differentiation between B2B (Business) and B2C (Consumer) customers using specific RecordTypes, which is critical for managing customer relationships and data:

https://developer.salesforce.com/docs/atlas.enus.industries_energy_and_utilities.meta/industries_energy_and_utilities/

Energy-and-Utilities-Cloud Practice Test Questions