Health-Cloud-Accredited-Professional Practice Test Questions

Explanation:

The two objects that a consultant is able to add and/or remove fields from in the UI on the Patient Medication Manager component are Medication Dispense and Medication Request. These objects are part of the Health Cloud data model and store information about the medication orders and deliveries for a patient.

Explanation:

The three features in Health Cloud that the consultant should recommend to the health plan provider are Business Rules Engine, Utilization Management data model, and Out-of-the-box Process libraries. These features enable the provider to manage prior authorizations with predefined approval criteria, store and track care requests, and leverage best practices and templates for common scenarios .

Explanation:

According to the Health Cloud Data Model Developer Guide, Insurance Benefit, MemberPlan, and Insurance Coverage are three standard objects available for Insurance Management. Insurance Benefit represents a specific benefit or service covered by an insurance plan. MemberPlan represents an insurance plan that a member is enrolled in. Insurance Coverage represents an insurance policy that covers one or more members. PurchaserPlan and Coverage Benefit are not standard objects available for Insurance Management.

Explanation:

The two connectivity options that a consultant should leverage as the scheduling engine for Intelligent Appointment Management in Health Cloud are Electronic Health Record (EHR) System and Salesforce Scheduler. An EHR System is an external system that stores and manages clinical data and appointments for patients or members. Salesforce Scheduler is a native Salesforce feature that allows users to schedule appointments with customers or prospects.

Explanation:

✅ B. Create custom report types for clinical objects –
Standard report types may not include all necessary fields for patient outcomes or referrals.
Custom report types allow analysis of specific clinical data (e.g., Care Plan Progress, Referral__c objects).

✅ C. Assign appropriate permissions to internal users –
Ensure users have access to objects (e.g., Patient, Referral) via Profiles/Permission Sets.
Grant "Read" access to reports/dashboards via sharing settings.

✅ E. Adjust template care management reports and dashboards –
Health Cloud provides out-of-the-box templates (e.g., "Patient Outcomes Dashboard").
Modify these to include referral metrics or outcome KPIs (e.g., readmission rates).

Why Not the Others?

❌ A. Enable the enhanced Analytics for Healthcare setting –
This setting is for Einstein Analytics, not standard reporting. Overkill for basic reports.

❌ D. Leverage the Patient Referral Management unmanaged package –
Unmanaged packages are hard to modify and may not align with the org’s needs.
Native Health Cloud features (e.g., Referral__c object) suffice for tracking referrals.

Explanation:

✅ B. Care Program Team Member –
Tracks individuals (e.g., clinicians, coordinators) involved in a care program.
Key for role assignment and collaboration in Life Science programs.

✅ C. Care Program Provider –
Represents healthcare providers (e.g., doctors, facilities) associated with a program.
Used to manage provider networks in clinical trials or patient support programs.

✅ D. Care Program Enrollee Product –
Links enrolled patients to specific products (e.g., medications, devices) in the program.
Critical for tracking product utilization in Life Science initiatives.

Why Not the Others?

❌ A. Care Program Problem –
Not a standard object in Life Science Program Management.
Clinical issues are typically tracked via CarePlanProblem (Health Cloud) or custom objects.

❌ E. Care Program Enrollee Campaign –
While campaigns exist in Salesforce, this is not a standard object for Life Science Program Management.

Explanation:

B is correct because enabling person accounts from Setup is a prerequisite to install the Health Cloud managed package. Person accounts are a special type of account that combinesthe attributes of an account and a contact. Health Cloud uses person accounts to represent patients and members, and to enable various features and functionality, such as household data model, clinical data model, care management, and provider network management.

C is correct because enabling Chatter settings from Setup is a prerequisite to install the Health Cloud managed package. Chatter is a collaboration tool that allows users to communicate and share information with each other. Health Cloud uses Chatter to enable features such as care team collaboration, patient engagement, and social determinants of health.

D is correct because enabling contacts to relate to multiple accounts is a prerequisite to install the Health Cloud managed package. This featureallows users to create relationships between a contact and multiple accounts, and specify the role and status of each relationship. Health Cloud uses this feature to enable features such as actionable relationship center, patient provider relationship, and referral management.

A is incorrect because making data protection details available in records is not a prerequisite to install the Health Cloud managed package, but an optional step that can be done after the installation. Data protection details for records allow users to view and edit the data protection level and data classification for each record on leads, contacts, and person accounts.

E is incorrect because logging a support case to have person accounts enabled is not a prerequisite to install the Health Cloud managed package, but an alternative way to enable person accounts if they are not available in Setup. However, this method requires contacting Salesforce Customer Support and waiting for their response, which may take longer than enabling person accounts from Setup.

Explanation: A is correct because ensuring the user has the right object permissions is the first step in troubleshooting this issue. The Enhanced Timeline for Contact Center displays records from various objects, such as Case, Engagement Interaction, Engagement Topic, and Task. The user needs to have at least read access to these objects and their fields to view them on the timeline. The administrator can check and modify the user’s object permissions from their profile or permission set.

Explanation: According to the [Health Cloud Implementation Guide], the three actions that are possible in the program enrollment flow when adding in ‘Enroll in Program’ quick action to a record are:

• Starting a new blank care plan. This action allows you to create a new care plan for the patient based on their needs and goals.
• Signing enrollment consent form. This action allows you to capture the patient’s consent for enrolling in a program using an e-signature tool.
• Selecting the provider associated with a product. This action allows you to choose the provider who will deliver the product or service to the patient as part of the program. Seeing a list of all products and selecting applicable products is not an action in the program enrollment flow.

Explanation:
A is correct because Intelligent Appointment Management (IAM) for Health Cloud helps patients schedule appointments through the channel of their choice: agent- assisted or self-service. IAM aggregates multiple scheduling engines, such as Salesforce Scheduler or Electronic Health Record (EHR) scheduling engines, or both, so that schedulers and patients can see all available appointments in one place.

B is incorrect because Intelligent Form Reader is not a Health Cloud capability, but a Salesforce Platform capability that allows users to extract data from forms and documents using artificial intelligence.

C is correct because Provider Search helps patients find and connect with care providers that match their needs and preferences. Provider Search allows patients to search for providers by various criteria, such as name, location, specialty, availability, and ratings.

D is incorrect because Assessments and Recommendations are not Health Cloud capabilities that directly improve patient satisfaction with appointment scheduling. Assessments and Recommendations are tools that help users gather information and provide guidance for patients based on their responses.

E is correct because Experience Cloud for Health Cloud enables patients to schedule their own appointments using a self-service portal or website. Experience Cloud for Health Cloud provides a prebuilt template that integrates with IAM and Provider Search to allow patients to book appointments online.