Free Order Management Administrator Practice Test Questions
94 questionsUpdated 15-Nov-2026
Question 11Choose 1
How can an administrator allow an org to publish a change set to another org?
Correct answer:
A. In the target org: Open Deployment Settings, Select the environments to allow publishing from and Move them to the Enabled list
Explanation:
The correct way for an administrator to allow an org to publish a change set to another org is to open Deployment Settings in the target org, select the environments to allow publishing from and move them to the Enabled list. This creates a deployment connection between the source org and the target org, which allows the source org to upload change sets to the target org. Verified References:https://help.salesforce.com/s/articleView?id=sf.changesets_create_outbound.htm &type=5
Question 12Choose 2
An admin is working with Order Management licensed as standalone (B2C Commerce is not in the scenario). The admin submits a JSON payload using Workbench and Workbench indicates the operation was successful The second time the same payload is submitted the operation fails. What are two likely causes?
Correct answer:
B. The payment data must be updated
D. The Order Reference Number must be updated
Explanation:
Two likely causes that could make the second submission of the same JSON payload fail are:
The payment data must be updated. The payment data in the JSON payload contains information such as the payment method, amount, and authorization code. If the same payment data is used for the second order, it may cause a duplicate payment error or an invalid authorization error.
The Order Reference Number must be updated. The Order Reference Number is a unique identifier for each order that is generated by the external system and sent in the JSON payload. If the same Order Reference Number is used for the second order, it may cause a duplicate order error or an invalid order error.
How can an administrator synchronize licenses from the production org when preparing a sandbox for development?
Correct answer:
D. Run the Match Production Licenses to Sandbox without a Refresh tool in Setup
Explanation:
The best way for an administrator to synchronize licenses from the production org when preparing a sandbox for development is to run the Match Production Licenses to Sandbox without a Refresh tool in Setup. This tool allows administrators to match their sandbox licenses with their production licenses without refreshing their sandbox. This way, the administrator can ensure that the sandbox has the same number and type of licenses as the production org, and avoid any license-related issues when developing or testing in the sandbox. Verified References: https://help.salesforce.com/s/articleView?id=sf.data_sandbox_licenses.htm &type=5
Question 14Choose 1
A company’s sales team wants the Total Amount field to be included in the Highlights panel at the top of the Credit Memo record page. How can the administrator meet this requirement?
Correct answer:
D. Modify the compact layout on the Credit Memo object
Explanation:
The best way for the administrator to meet this requirement is to modify the compact layout on the Credit Memo object. A Credit Memo is a record that represents a refund or credit issued to a customer for an order or part of an order. A Credit Memo has various fields and related lists that display information such as the credit amount, status, reason, etc. A compact layout is a type of layout that determines which fields appear in the highlights panel at the top of a record page in Lightning Experience or Salesforce mobile app. The administrator can use the Object Manager to modify the compact layout on the Credit Memo object and add the Total Amount field to the compact layout. This way, the sales team can see the Total Amount field in the highlights panel at the top of the Credit Memo record page. Verified References:
Once the administrator has activated the integration between B2C Commerce and Order Management, orders being placed by customers will be sent to Order Management if the order status is set to which two values?
Correct answer:
B. Active
D. New
Explanation:
Once the administrator has activated the integration between B2C Commerce and Order Management, orders being placed by customers will be sent to Order Management if the order status is set to Active or New. These are the two order statuses that indicate that an order has been created or confirmed by a customer, and that it needs to be processed by OrderManagement.
The Ensure Funds process works on which setof Order Items?
Correct answer:
E. Only the items passed into the Ensure Funds method
Explanation:
The Ensure Funds process works on only the items passed into the Ensure Funds method. This method is a flow core action that verifies that there are enough funds available for each Order Item passed into it, and updates their payment status accordingly. The administrator can pass any Order Items into this method, regardless of their status or delivery group. Verified References:https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_om_actions_ensure_funds_async.htm &type=5
Question 17Choose 2
An admin wants to deploy certain pages in Order Management to approved mobile devices. Which two steps are the recommended approach for this?
Correct answer:
B. Install the Salesforce mobile app from Apple Store or Google Play
C. Save the pages with the options of both Desktop and Phone applied
Explanation:
The recommended approach for deploying certain pages in Order Management to approved mobile devices is to install the Salesforce mobile app from Apple Store or Google Play and save the pages with the options of both Desktop and Phone applied. The Salesforce mobile app is designed for easy data access on the go. You can view Order Management record pages on the mobile app, but you can’taccess its console features, like screen flows. To make a page available on the mobile app, you need to save it with the options of both Desktop and Phone applied in the Lightning App Builder. References: Salesforce Order Management, Mobile App Theme FAQ
Question 18Choose 1
Which object record Is created when customer returns a product after fulfillment?
Correct answer:
A. Return Order
Explanation:
The object record that is created when customer returns a product after fulfillment is Return Order. A Return Order is a record that represents a return request for an order or part of an order. A Return Order has a lookup relationship to both Order Summary and Change Order objects, and it contains information such as the return reason, status, date, etc. Verified References: https://help.salesforce.com/s/articleView?id=sf.order_management_return_order.html&type=5
Question 19Choose 1
A customer applied a 10% off discount when placing an order. What object is created when the discount is applied to the order?
Correct answer:
C. Order Adjustment Group Summary
Explanation:
When a customer applies a discount when placing an order, an order adjustment group summary is created. An order adjustment group summary is a record that represents a modification to the order amount,such as a discount, a surcharge, or a tax. An order adjustment group summary can have one or more order adjustments, which are the individual modifications that are applied to the order or the order items. An order can have one or more order adjustment group summaries, depending on how many types of modifications are applied to the order. References: Order Management Objects, [Order Adjustments]
Question 20Choose 1
An administrator is tasked to utilize a Product Price Book which is managed on an external platform. How can the administrator meet this requirement?
Correct answer:
A. Create an External Data Source in Setup which references the external platform where the Pricebook is held
Explanation:
The best way for the administrator to meet this requirement is to create an External Data Source in Setup that references theexternal platform where the Pricebook is held. An External Data Source is a type of metadata that defines the connection and authentication information for an external system that stores data outside of Salesforce. The administrator can create an ExternalData Source using the Lightning Connect OData 2.0 or 4.0 adapters, which support read-only access to data in relational databases. This way, the administrator can access the Product Price Book data from the external platform without importing it into Salesforce.
Our timed 2026 Order Management Administrator practice test mirrors the format, number of questions and time limit of the official exam.
The #1 challenge isn't just knowing the material, it's managing the clock. The simulation builds your speed and stamina, so you walk in knowing exactly what to expect.
Build exam stamina: stay focused and accurate for the entire duration.
Master time management: learn to pace yourself so you never have to rush.
A new test every time: a randomised set from the Salesforce Order Management Administrator Accredited Professional - AP-219 question pool on every attempt.
Unlimited attempts: practice until you're 100% confident, not just once.
