Free Order Management Administrator Practice Test Questions
94 questionsUpdated 15-Nov-2026
Preparing with this Order Management Administrator practice test is essential to ensure success on the exam. It lets you get familiar with the Order Management Administrator question format and identify your strengths and weaknesses, so you can maximise your chances of passing the Salesforce certification exam on your first attempt. Start with the free Salesforce Order Management Administrator Accredited Professional - AP-219 sample questions below, or use the timed simulator for full exam practice.
Surveys from different platforms and user-reported pass rates suggest Salesforce Order Management Administrator Accredited Professional - AP-219 practice exam users are ~30-40% more likely to pass.
Question 1Choose 1
An administrator is looking for payment information about a returned item on an Order Summary. Which object should the administrator look at?
Correct answer:
B. Credit Memo
Explanation:
The object that the administrator should look at to find payment information about a returned item on an Order Summary is Credit Memo. A Credit Memo is a record that represents a refund or credit issued to a customer for a returned item. A Credit Memo has a lookup relationship to both Order Summary and Return Order objects, and it contains information such as the credit amount, status, payment method, etc. Verified References:https://help.salesforce.com/s/articleView?id=sf.order_management_credit_memo.htm &type=5
Question 2Choose 2
Which two APIs can an admin suggest so that customers can initiate order cancellations and returns from the B2C Commerce storefront and have their action carry out the cancel and return operations in Order Management?
Correct answer:
A. Connect APIs
C. REST APIs
Explanation:
Two APIs that an admin can suggest so that customers can initiate order cancellations and returns from the B2C Commerce storefront and have their action carry out the cancel and return operations in Order Management are:
Connect APIs. These are RESTful APIs that expose resources in Order Management, such as orders, payments, shipments, etc. They allow customers to perform CRUD (create, read, update, delete) operations on these resources from external systems, such as B2C Commerce.
REST APIs. These are HTTP-based APIs that enable developers to access data in Order Management using standard HTTP methods, such as GET, POST, PUT, PATCH, and DELETE.
They allow customers to interact with Order Management resources using JSON or XML formats.
Verified References:
An administrator is encountering errors when reusing a composite API call to load test orders via the Workbench. What are three possible causes of this issue?
Correct answer:
A. The administrator has duplicate Product SKUs in the JSON query
B. The number of subrequests in the JSON query exceeds the 20 subrequest limit
E. Record IDs used within the request are incorrect
Explanation:
Three possible causes of this issue are:
The administrator has duplicate Product SKUs in the JSON query. A Product SKU is a unique identifier for a product that is used to track inventory and sales. A Product SKU must be unique within an org, and it cannot be duplicated in a composite API call. If the administrator has duplicate Product SKUs in the JSON query, it will cause an error when loading test orders via the Workbench.
The number of subrequests in the JSON query exceeds the 20 subrequest limit. A subrequest is a single HTTP request that is part of a composite API call. A composite API call can contain up to 20 subrequests in a single JSON body. If the administrator has more than 20 subrequests in the JSON query, it will cause an error when loading test orders via the Workbench.
Record IDs used within the request are incorrect. A record ID is a unique identifier for a record that is used to reference and manipulate data in Salesforce. A record ID must be valid and exist in the org, and it must match the data type and format of the corresponding field. If the administrator has incorrect record IDs in the JSON query, such as using 15-character IDs instead of 18-character IDs, or using IDs from a different org, it will cause an error when loading test orders via the Workbench.
Which three objects are likely to get created in Order Management as an order progresses through its lifecycle?
Correct answer:
A. Fulfillment Order
D. Return Order
E. Change Order
Explanation:
Three objects that are likely to get created in Order Management as an order progresses through its lifecycle are:
Fulfillment Order. A Fulfillment Order is a record that represents a group of products in an order that are fulfilled together from the same location. A Fulfillment Order has a lookup relationship to the Order Summary object, and it contains information such as the fulfillment location, delivery method, status, etc.
Return Order. A Return Order is a record that represents a return request for an order or part of an order. A Return Order has a lookup relationship to both Order Summary and Change Order objects, and it contains information such as the return reason, status, date, etc.
Change Order. A Change Order is a record that represents a change request for an order or part of an order. A Change Order has a lookup relationship to the Order Summary object, and it contains information such as the change type, status, date, etc.
Whatare tworeasonsforusing Flows instead of Apex code?
Correct answer:
A. Flows can be modified and created without a developer
D. Flows provide a visual debug process
Explanation:
Two reasons for using Flows instead of Apex code are:
Flows can be modified and created without a developer. Flows are declarative tools that allow administrators to build complex business logic using clicks instead of code. Flows do not require any programming skills or knowledge, and they can be easily modified and maintained by administrators.
Flows provide a visual debug process. Flows have a built-in debugger that allows administrators to test and troubleshoot their flows in a graphical interface. The debugger shows the flow execution path, the values of variables and sObject fields, and any errors or warnings that occur in the flow.
The Ensure Funds process works on which set of Order Items?
Correct answer:
E. Only the items passed into the Ensure Funds method
Explanation:
The Ensure Funds process works on only the items passed into the Ensure Funds method. This method is a flow core action that verifies that there are enough funds available for each Order Item passed into it, and updates their payment status accordingly. The administrator can passany Order Items into this method, regardless of their status or delivery group. Verified References:https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_om_actions_ensure_funds_async.htm &type=5
Question 7Choose 1
Where should a service agent go first to view process exceptions related to a specific Order?
Correct answer:
A. Order Record - Process Exception Details Tab
Explanation:
The best place for a service agent to go first to view process exceptions related to a specific Order is the Order Record - Process Exception Details Tab. This tab shows a list of process exceptions that occurred during the order lifecycle, such as errors in payment authorization, inventory allocation, fulfillment location assignment, etc. The service agent can use this tab to identify and resolve the issues that affect the order processing. Verified References: https://help.salesforce.com/s/articleView?id=sf.om_process_exception_details.htm &type=5
Question 8Choose 1
An administrator is creating a flow to manage order fulfillment The administrator creates a fault path to handle a possible error. What object record should the administrator create in the fault path to notify users of an error?
Correct answer:
B. Process Exception
Explanation:
The object record that the administrator should create in the fault path to notify users of an error is Process Exception. A Process Exception is a record that represents an error or exception that occurred during the order lifecycle, such as payment authorization failure, inventory allocation failure, fulfillment location assignment failure, etc. A Process Exception has a lookup relationship to the Order object, and it contains information such as the exception type, status, message, etc. Verified References: https://help.salesforce.com/s/articleViewid=sf.order_management_process_exception.htm &type=5
Question 9Choose 2
Which two APIs can an admin suggest so that customers can initiate order cancellations and returns from the B2C Commerce storefront and have their action carry out the cancel and return operations in Order Management?
Correct answer:
A. Connect APIs
C. REST APIs
Explanation:
Two APIs that an admin can suggest so that customers can initiate order cancellations and returns from the B2C Commerce storefront and have their action carry out the cancel and return operations in Order Management are:
Connect APIs. These are RESTful APIs that expose resources in Order Management, such as orders, payments, shipments, etc. They allow customers to perform CRUD (create, read, update, delete) operations on these resources from external systems, such as B2C Commerce.
REST APIs. These are HTTP-based APIs that enable developers to access data in Order Management using standard HTTP methods, such as GET, POST, PUT, PATCH, and DELETE. They allow customers to interact with Order Management resources using JSON or XML formats.
What three steps are required when deploying changes via change sets?
Correct answer:
A. Deploy the change setin the target org
C. Upload the change set to the target org
E. Create the change set in the sandbox org
Explanation:
Three steps that are required when deploying changes via change sets are:
Create the change set in the sandbox org. This is the first step where the administrator selects the metadata components that they want to deploy and adds them to a change set in the source org, which is usually a sandbox org.
Upload the change set to the target org. This is the second step where the administrator sends the change set from the source org to the destination org, which is usually a production org or another sandbox org. The administrator needs to have a deployment connection with the target org and permission to upload change sets.
Deploy the change set in the target org. This is the final step where the administrator validates and deploys the change set in the destination org. The administrator needs to have permission to deploy change sets and resolve any deployment errors or warnings.
Our timed 2026 Order Management Administrator practice test mirrors the format, number of questions and time limit of the official exam.
The #1 challenge isn't just knowing the material, it's managing the clock. The simulation builds your speed and stamina, so you walk in knowing exactly what to expect.
Build exam stamina: stay focused and accurate for the entire duration.
Master time management: learn to pace yourself so you never have to rush.
A new test every time: a randomised set from the Salesforce Order Management Administrator Accredited Professional - AP-219 question pool on every attempt.
Unlimited attempts: practice until you're 100% confident, not just once.
About Salesforce Order Management Administrator Accredited Professional Exam (AP-219)
Salesforce Order Management Administrator Exam is a certification designed to validate the knowledge and skills required to manage and optimize Salesforce Order Management.
Key Facts:
Exam Questions: 60
Type of Questions: MCQs
Exam Time: 90 minutes
Exam Price: $200
Passing Score: 65%
Key Topics:
1. Order Orchestration: 25% of exam
2. Order Management Fundamentals: 20% of exam
3. Inventory Management: 15% of exam
4. Payment Processing: 15% of exam
5. Returns and Cancellations: 10% of exam
6. Reporting and Analytics: 10% of exam
7. Integration and Extensibility: 5% of exam
Target Audience For Salesforce Order Management Administrator Certification
The exam is designed for:
1. Salesforce administrators managing order management processes.
2. Business analysts involved in streamlining order-to-fulfillment workflows.
3. Solution architects designing order management solutions.
4. E-commerce professionals looking to enhance their Salesforce skills.
Use Salesforce-provided Order Management Administrator Accredited Professional practice exam and Salesforceexams practice test for additional questions. Salesforce Order Management Administrator practice exam questions build confidence, enhance problem-solving skills, and ensure that you are well-prepared to tackle real-world Salesforce scenarios.
