Salesforce-Slack-Administrator Practice Test Questions

Explanation:

Before creating a new workspace for a complex project, the first step is to ensure an available resource can serve as a Workspace Admin (Option C). This ensures proper management and governance of the new workspace, aligning with Slack’s administrative best practices. Other actions, like confirming naming conventions or tools, are secondary to establishing administrative oversight.

✅ C) Ensure you have an available resource to serve as a Workspace Admin.
Creating a new workspace requires designating a Workspace Admin to manage settings, permissions, and compliance, especially for a complex project. This role ensures the workspace is properly configured, secure, and aligned with organizational policies. Confirming an available resource first prevents administrative gaps, supports scalability, and adheres to Slack’s Enterprise Grid governance model, a key focus of the Salesforce Certified Slack Administrator Exam. This step precedes other considerations like naming conventions or tool integration to ensure effective management from the start.

Incorrect Answers:

❌ A) Confirm the channel naming conventions they might use.
Channel naming conventions are important for consistency but are a secondary concern compared to ensuring administrative oversight. Without a Workspace Admin, the workspace lacks proper governance, which could lead to mismanagement. This step is better addressed after confirming administrative resources.

❌ B) Identify the tools the project team plans to use to track their progress.
Identifying tools for progress tracking is relevant for project execution but not a priority when creating a new workspace. Administrative setup, including assigning a Workspace Admin, must come first to ensure the workspace is properly managed before integrating tools.

❌ D) Determine if the project team is using Slack workflow's automate processes.
While Slack workflows can enhance automation, determining their use is a tactical decision that follows workspace creation and admin assignment. It’s not critical to the initial setup and doesn’t address the immediate need for administrative oversight.

Reference:
Slack Help Center: Roles and permissions in Slack
Salesforce Trailhead: Slack Enterprise Grid Administration

Explanation:

The optimal candidate for a Slack Workspace Admin role is the one who encourages Slack etiquette, answers colleagues’ questions, and provides feedback on settings and policies (Option A). This experience demonstrates familiarity with Slack’s administrative features and user support, key for effective workspace management. Other candidates’ experiences are either too technical or lack administrative focus.

✔️ A) The candidate encourages Slack etiquette in channels and frequently answers slack-related questions from colleagues. They provide feedback to the current Workspace Admins on Slack settings and policies at the company.
This candidate’s experience in promoting Slack etiquette, answering user questions, and providing feedback on settings and policies shows a strong understanding of Slack’s administrative capabilities and user needs. These skills align with the Workspace Admin role, which involves managing channels, permissions, and policies while supporting users. Their proactive engagement with admins on settings demonstrates readiness to handle workspace governance, a core competency in the Salesforce Certified Slack Administrator Exam. This makes them the best fit compared to candidates with technical or user-focused experience.

Incorrect Answers:

❌ B) The candidate has experience creating custom integrations to improve the onboarding process for the company's new hires.
Creating custom integrations requires technical expertise, which is valuable but not central to the Workspace Admin role. This role focuses on managing settings, permissions, and user support, not developing integrations, making this candidate less optimal for administrative duties.

❌ C) The candidate worked closely with the finance team to set up and request Slack Connect channels with external partners. They also helped design the process for approving Slack Connect channel requests at the company.
While experience with Slack Connect is relevant, it’s a narrow aspect of workspace administration. The candidate’s focus on external collaboration and approval processes doesn’t fully cover the broader responsibilities of a Workspace Admin, such as channel management or policy enforcement.

❌ D) The candidate relies on Slack in their day to day role and frequently asks the IT team questions about Slack features.
Frequent Slack use and asking questions indicate familiarity as a user, not as an admin. This candidate lacks demonstrated experience in managing settings, policies, or supporting others, making them unsuitable for the Workspace Admin role.

Reference:
Slack Help Center: Roles and permissions in Slack
Salesforce Trailhead: Slack Admin Basics

Explanation:

To balance retaining important information while limiting retention for less critical channels, keep the default retention settings and set a one-month retention policy for channels with less important information (Option B). This approach ensures critical data is preserved by default while allowing targeted deletion for specific channels, aligning with the Business+ plan’s capabilities.

✅ B) Keep the default retention settings, but set a message retention policy of one month for channels with less important information.
On the Slack Business+ plan, default retention settings typically keep messages indefinitely, ensuring important information remains searchable. Setting a one-month retention policy for specific channels with less critical data allows the Workspace Owner to customize retention without affecting other channels. This approach leverages Slack’s channel-specific retention settings, available on Business+, to balance compliance and storage needs. It’s efficient, scalable, and aligns with the Salesforce Certified Slack Administrator Exam’s focus on managing data retention policies effectively while prioritizing user access to critical information.

Incorrect Answers:

❌ A) Set your global message retention policies for one month, and adjust retention settings for important channels to keep everything.
Setting a global one-month retention policy deletes messages across all channels by default, risking loss of critical data. Adjusting settings for important channels to keep everything is possible but requires more effort to identify and configure multiple channels, making it less efficient than targeting only less critical channels.

❌ C) Set the retention policy for public channels to keep all messages and allow members to determine how long they'd like to keep messages in private channels.
Slack’s Business+ plan doesn’t allow members to set retention policies for private channels; only admins can configure retention. This option is impractical and misaligns with Slack’s administrative controls, which centralize retention settings for compliance.

❌ D) Set the retention policy for private channels to keep everything, and set the retention policy for public channels to one month.
This approach incorrectly prioritizes private channels for indefinite retention while limiting public channels, which may contain critical information. It doesn’t align with the need to keep important data searchable across both channel types and is less flexible than channel-specific settings.

Reference:
Slack Help Center: Set message and file retention policies
Salesforce Trailhead: Slack Enterprise Grid Security

Explanation:

To set up an effective app-approval process, turn on app approval to restrict installations to pre-approved apps (Option D) and send notifications to a specific channel for app managers to review (Option E). These actions leverage Slack’s built-in controls for centralized app management and streamlined approvals, ensuring security and efficiency.

Correct Answers:

D) Turn on app approval so members can only install apps that have been pre-approved.
Enabling app approval in the Admin Dashboard restricts members to installing only pre-approved apps, ensuring security and compliance. This feature, available on Business+ and Enterprise Grid plans, allows Workspace Owners to review and approve apps based on organizational needs, preventing unauthorized installations. It’s a core component of Slack’s app management system and a key focus of the Salesforce Certified Slack Administrator Exam, as it centralizes control and mitigates risks from unvetted apps.

E) Send all notifications to a specific channel that includes all app managers for app approval.
Routing app approval notifications to a dedicated channel (e.g., #app-approvals) ensures all app managers are informed and can collaborate on reviews. This streamlines the approval process, improves visibility, and supports governance by keeping requests organized. It aligns with Slack’s best practices for managing app requests efficiently, as emphasized in the exam.

Incorrect Answers:

A) Instruct app requestors to post a business justification in #help-admins when requesting apps.
While a business justification is useful, manually posting in a channel like #help-admins is inefficient and lacks formal structure. Slack’s built-in app approval workflow automatically collects justifications, making this approach redundant and less scalable for managing requests.

B) Restrict apps that aren't already used by your organization.
Slack doesn’t have a setting to restrict apps based on prior use. App restrictions are managed through pre-approval settings or by limiting app sources, not by usage history. This option is impractical and misaligned with Slack’s app management capabilities.

C) Send all app approval requests to app managers in a Slackbot message.
Sending requests via Slackbot messages to individual app managers is disorganized and lacks transparency. It doesn’t support collaborative review or tracking, unlike a dedicated channel, making it less effective for managing the approval process.

Reference:
Slack Help Center: Manage app settings and permissions
Salesforce Trailhead: Slack App Management

Explanation:

To add consultants as Multi-Channel Guests on the Enterprise Grid plan, the marketing team should invite them through the workspace drop-down menu and route approvals to a dedicated channel for admin approval (Option A). This leverages Slack’s guest invitation workflow, ensuring a structured and trackable process. Other methods are less formal or misaligned with guest access protocols.

✅ A) Invite consultants through the workspace drop-down menu, and route approvals to a dedicated channel for admin approval.
On the Enterprise Grid plan, inviting Multi-Channel Guests via the workspace drop-down menu initiates a formal request process, allowing Org Admins or Owners to approve access. Routing approvals to a dedicated channel (e.g., #guest-approvals) centralizes and streamlines the process, ensuring visibility and compliance. This method supports governance by tracking requests and aligns with Slack’s best practices for managing guest access, a key topic in the Salesforce Certified Slack Administrator Exam. It ensures consultants are added securely with appropriate permissions.

Incorrect Answers:

❌ B) Add the consultants as full members to provide the most flexibility in their ability to access necessary channels.
Adding consultants as full members grants excessive access, including all channels and features, which is insecure and unnecessary for consultants who only need limited access. Multi-Channel Guest roles are designed for this purpose, making this option inappropriate.

❌ C) @mention their Workspace Admin in the appropriate #proj channel to request guest access.
@mentioning a Workspace Admin in a project channel is informal and lacks a structured approval process. It risks oversight and doesn’t leverage Slack’s guest invitation workflow, making it less effective for managing guest access requests.

❌ D) Direct message (DM) an Org Owner requesting that their consultants be added as guests.
DMing an Org Owner is unstructured and bypasses Slack’s formal guest invitation process. It lacks transparency and tracking, making it inefficient and prone to errors compared to using the workspace drop-down menu with a dedicated approval channel.

Reference:
Slack Help Center: Invite guests to your workspace
Salesforce Trailhead: Slack Enterprise Grid Administration

Explanation:

To enable users to start working on Slack Enterprise Grid quickly while choosing an IdP, use Slack’s built-in authentication with email and password (Option B). This allows immediate access without requiring SSO configuration, which can be implemented later. Other options either delay access or misuse guest roles.

✅ B) Use Slack's built-in authentication, which will prompt members to sign in using their email address and Slack password.
Slack’s built-in authentication allows new users to sign in with their email and a Slack password, enabling immediate access to the Enterprise Grid while the organization selects and configures an IdP. This method avoids delays from waiting for SSO setup and ensures users can start collaborating quickly. Once the IdP is chosen, SSO can be configured without disrupting existing users. This approach aligns with the Salesforce Certified Slack Administrator Exam’s focus on balancing security and user onboarding efficiency during Enterprise Grid deployment.

Incorrect Answers:

✖️ A) Add all new users to your Enterprise Grid as guests, so their sign-in process is not disrupted after you choose an IdP and configure SSO.
Adding users as guests restricts their access to specific channels, unsuitable for full employees. Guests don’t require SSO, but this approach misaligns with the need for full user access and creates unnecessary complexity when transitioning to SSO.

✖️ C) Downgrade your Slack plan to Business+ and turn off SSO.
Downgrading to Business+ is unnecessary and counterproductive, as Enterprise Grid is designed for large organizations with advanced security needs. Turning off SSO doesn’t address the goal of enabling immediate user access and limits scalability.

✖️ D) Choose and configure your IdP before configuring single sign-on (SSO), since end users can't sign in to Enterprise Grid without SSO.
This is incorrect, as Enterprise Grid supports built-in authentication, allowing users to sign in without SSO. Waiting for IdP configuration delays user access unnecessarily, conflicting with the goal of enabling users to start working as soon as possible.

Reference:
Slack Help Center: Set up single sign-on for your organization
Salesforce Trailhead: Slack Enterprise Grid Security

permissions to manage users and channels with the fewest privileges, avoiding excessive access. Other roles either grant too much or too little authority.

✅ B) Workspace Admin
The Workspace Admin role on the Business+ plan grants permissions to manage users (e.g., inviting, deactivating) and channels (e.g., creating, archiving) within a single workspace, meeting the needs of the task with minimal privileges. Unlike Org Admin or Workspace Owner roles, which are relevant for Enterprise Grid or have broader access, Workspace Admin is tailored for Business+ and avoids granting unnecessary control. This aligns with the Salesforce Certified Slack Administrator Exam’s emphasis on assigning roles based on least privilege for effective governance and security.

Incorrect Answers:

✖️ A) Org Admin
Org Admin is specific to Enterprise Grid plans, not Business+, and grants organization-wide permissions across multiple workspaces. This exceeds the needs of managing a single workspace, violating the principle of least privilege for the Head of IT’s tasks.

✖️ C) Workspace Owner
Workspace Owner has broader permissions than Workspace Admin, including managing billing and workspace settings like SSO. This role grants more access than necessary for user and channel management, making it less appropriate than Workspace Admin.

✖️ D) Member
The Member role lacks administrative permissions, preventing the Head of IT from managing users or channels. Members can only participate in channels and use Slack features, making this role insufficient for the required duties.

Reference:
Slack Help Center: Roles and permissions in Slack
Salesforce Trailhead: Slack Admin Basics

Explanation:

To secure internal information on mobile devices while allowing Slack communication, requiring mobile devices to have a passcode (Option B) is the best option. This ensures devices are protected against unauthorized access if lost or stolen, balancing security and accessibility. Other options are either impractical or less effective.

✅ B) Require mobile devices to have a passcode.
Requiring a passcode on mobile devices ensures that lost or stolen devices are protected from unauthorized access, safeguarding internal Slack data. Slack’s Enterprise Mobility Management (EMM) integration, available on Enterprise Grid, allows Org Admins to enforce passcode requirements via Mobile Device Management (MDM) solutions. This approach is proactive, aligns with compliance needs, and maintains user access to Slack for communication. It’s a key security practice covered in the Salesforce Certified Slack Administrator Exam, emphasizing device-level security for mobile workforces without disrupting productivity.

Incorrect Answers:

❌ A) Require users to sign out of Slack on their mobile device when it’s not in use.
Requiring users to sign out manually is impractical for traveling sales associates who need frequent access. It relies on user compliance, which is unreliable, and doesn’t prevent unauthorized access to the device itself, making it less secure than a passcode.

❌ C) Turn on Mobile Session Duration to invoke an automatic logout from the Slack mobile app after specified time frame.
Mobile Session Duration logs users out after a set period, but it doesn’t protect the device from unauthorized access if lost or stolen. Data cached in the app remains vulnerable without a device passcode, making this less effective.

❌ D) Do not allow Slack app download on corporate mobile devices.
Preventing Slack app downloads ensures security but eliminates mobile communication, conflicting with the need for associates to stay connected. This approach is impractical and disrupts productivity, making it unsuitable.

Reference:
Slack Help Center: Enable Enterprise Mobility Management for your organization
Salesforce Trailhead: Slack Enterprise Grid Security

Explanation:

To prevent non-approved vendors from communicating via Slack Connect, adjust the Slack Connect settings to allow only Org Admins and Org Owners to send and accept DMs from outside organizations (Option B). This restricts external communication to authorized roles, ensuring proper vetting. Other options are less effective or misaligned.

B) Adjust the Slack Connect for direct messages settings so that only Org Admins and Org Owners can send and accept direct messages (DMs) from outside organizations.
On the Enterprise Grid plan, restricting Slack Connect DMs to Org Admins and Owners ensures that only vetted individuals can initiate or accept external communications, preventing non-approved vendors from engaging. This setting, configurable in the Admin Dashboard, centralizes control and aligns with the procurement team’s vetting process. It’s a key security feature for managing external collaboration, as emphasized in the Salesforce Certified Slack Administrator Exam, ensuring compliance without limiting approved Slack Connect channel usage.

Incorrect Answers:

A) Set up the custom messaging in Guidelines for using Slack Connect with the policy for communicating with approved vendors only.
Custom messaging in Slack Connect guidelines informs users of policies but doesn’t enforce restrictions. Non-approved vendors could still initiate communication, as guidelines rely on user compliance rather than technical controls, making this ineffective.

C) Restrict Slack Connect to a specific workspace so that only users who have access to that workspace can also access your Slack Connect channels.
Restricting Slack Connect to a specific workspace limits channel access but doesn’t prevent non-approved vendors from sending DMs or connection requests. This approach doesn’t address the concern of unvetted external communication.

D) Disable the Use Slack Connect with free teams option so that only paid workspaces can access your Slack Connect channels.
Disabling Slack Connect with free teams limits interactions to paid plans but doesn’t ensure vendors are approved by the procurement team. Non-approved vendors on paid plans could still connect, making this insufficient.

Reference:
Slack Connect: Manage your organization’s connections
Salesforce Trailhead: Slack Enterprise Grid Administration

Explanation:

To notify only the 10 marketing team members about an urgent re-prioritization for their planning meeting, the marketing director should create an @marketing-team user group and use it in #marketing-discussion (Option B). This ensures targeted notifications to the relevant team members, avoiding unnecessary alerts to others. Other methods are either inefficient or overly broad.

✅ B) Create an @marketing-team user group and use the @marketing-team user group in #marketing-discussion to communicate the change in priority to the team that needs to be informed for tomorrow’s team meeting.
Creating an @marketing-team user group allows the marketing director to notify only the 10 team members in the #marketing-discussion channel, ensuring they receive the urgent re-prioritization message for the planning meeting. User groups streamline recurring notifications, ideal for weekly updates, and maintain clarity in a channel with 50 members. This approach leverages Slack’s user group functionality, a key feature in the Salesforce Certified Slack Administrator Exam, for efficient and targeted communication without disturbing non-relevant members.

Incorrect Answers:

❌ A) Send a separate direct message to each of the 10 team members notifying them of the change.
Sending individual DMs to 10 team members is time-consuming and inefficient, especially for weekly re-prioritizations. It lacks the scalability and organization of a user group, making it impractical for recurring notifications.

❌ C) Post a message to #marketing-discussion, without notifying anyone.
Posting without notifications risks the message being missed by the 10 team members, especially in a busy channel with 50 members. This approach fails to meet the need for ensuring the team is actively notified before the meeting.

❌ D) Use @here and @channel to notify the entire channel of the change.
Using @here or @channel notifies all 50 members, including those not attending the meeting, causing unnecessary distractions. This approach is too broad and doesn’t target the specific 10 team members required.

Reference:
Slack Help Center: Create and manage user groups
Salesforce Trailhead: Slack Admin Basics