Salesforce-Slack-Administrator Practice Test Questions

Explanation:

As a Slack Workspace Admin at a mid-sized company, your goal is to develop an onboarding strategy that encourages new members to self-start and learn at their own pace. This implies a strategy that is automated, accessible, and allows new hires to engage with resources independently. Let’s evaluate each option in detail to determine the best fit for this requirement:

✅ Option A: Use Workflow Builder to create an onboarding workflow with webinars and Help Center articles (Correct Answer)
Slack’s Workflow Builder is a no-code tool that allows admins to create automated workflows to streamline processes, such as onboarding. By designing an onboarding workflow, you can automate the delivery of resources like webinars (pre-recorded or live sessions covering Slack basics) and Help Center articles (official Slack documentation or custom guides). For example, a workflow could trigger when a new user joins the workspace, sending them a welcome message with links to a recorded webinar on using Slack and relevant Help Center articles (e.g., on channel management or app integrations). This approach supports self-starting because new hires can access resources immediately and learn at their own pace by exploring the materials independently. The workflow can be customized to include steps like completing a tutorial, joining key channels, or filling out a profile, ensuring a structured yet flexible onboarding experience.
➡️ Why it’s correct: Workflow Builder enables automation, scalability, and self-guided learning, aligning perfectly with the goal of encouraging new hires to learn independently. It’s also accessible to Workspace Admins on Business+ and Enterprise Grid plans, making it practical for a mid-sized company.
➡️ Additional notes: Workflow Builder can integrate with tools like Slack’s Help Center or external platforms (e.g., Zoom for webinars), and it can include interactive elements like forms to confirm completion of onboarding steps.

Option B: Host a hackathon that allows new employees to learn about building Slack apps
Hosting a hackathon to teach new employees about building Slack apps involves an event where participants collaborate to create custom apps or integrations using Slack’s APIs. While this could be engaging for technically inclined employees, it’s not ideal for general onboarding. A hackathon is time-intensive, requires technical knowledge (e.g., coding or familiarity with Slack’s API), and is typically a group activity with a fixed schedule, which doesn’t align with self-starting or learning at one’s own pace. Additionally, building Slack apps is a specialized skill that may not be relevant for most new hires, who need to learn basic Slack functionality (e.g., messaging, channels, and integrations) rather than app development.
➡️ Why it’s incorrect: A hackathon is not scalable, requires significant coordination, and doesn’t cater to independent learning or the immediate needs of new hires onboarding to Slack.
➡️ Additional notes: Hackathons could be a supplementary activity for advanced users or developers later in their Slack journey, but they’re not suitable for initial onboarding.

Option C: Use a custom bot to pair employees up, and have onboarding buddies help train new hires on Slack
Creating a custom bot to pair new hires with onboarding buddies involves developing a bot (likely using Slack’s Bolt framework or a third-party tool) to match new employees with experienced ones who provide personalized training. While this approach fosters mentorship and collaboration, it relies heavily on human interaction, which contradicts the goal of enabling self-starting and self-paced learning. New hires would depend on their buddies’ availability and guidance, which may vary in quality and timing. Building a custom bot also requires technical expertise and maintenance, which could be resource-intensive for a mid-sized company. Additionally, this strategy doesn’t inherently provide structured resources like webinars or articles, making it less comprehensive for independent learning.
➡️ Why it’s incorrect: The buddy system is not self-guided, as it depends on another employee’s involvement, and building a custom bot adds unnecessary complexity for onboarding.
➡️ Additional notes: A bot could complement onboarding (e.g., answering FAQs), but pairing with buddies shifts the focus away from self-paced learning.

Option D: Host a Slack 101 training for new hires to onboard them
Hosting a Slack 101 training session involves organizing live or virtual training sessions where new hires are taught how to use Slack. While this can be effective for introducing Slack’s features, it requires scheduling and attendance, which conflicts with the goal of learning at one’s own pace. Live training sessions are typically synchronous, meaning new hires must participate at a specific time, and they may not be able to revisit the content easily unless recordings are provided. This approach also demands ongoing effort from the admin to organize and update sessions, making it less scalable than an automated solution like Workflow Builder.
➡️ Why it’s incorrect: Live training is not self-paced or self-starting, as it requires coordinated scheduling and doesn’t allow new hires to learn independently at their convenience.
➡️ Additional notes: A recorded Slack 101 session could be part of a Workflow Builder onboarding workflow, but a standalone live training doesn’t meet the self-guided requirement.

Summary:
The best strategy is Option A: Use Workflow Builder to create an onboarding workflow with webinars and Help Center articles, as it directly supports self-starting and self-paced learning through automation and accessible resources. Workflow Builder allows you to create a scalable, repeatable onboarding process that delivers webinars (e.g., pre-recorded videos on Slack basics) and Help Center articles (e.g., guides on channels, notifications, or integrations) to new hires immediately upon joining. This approach minimizes admin effort, ensures consistency, and empowers new employees to learn independently. Options B, C, and D rely on synchronous activities (hackathons, buddy training) or require significant human coordination, making them less aligned with the goal.

References:
➟ Slack Help Center: Create a workflow in Slack
➟ Salesforce Trailhead: Slack Admin Basics
➟ Slack Help Center: Slack for new members

Explanation:

For automatic deactivation of members when they leave the company, SCIM (System for Cross-domain Identity Management) integration is required. Here’s why:
✔ SCIM allows the IdP to send deprovisioning signals to Slack when a user’s access is revoked in the corporate directory (e.g., upon termination).
✔ Without SCIM, Slack cannot automatically deactivate users—even if the IdP is used for authentication (SSO).
✔ This is a standard requirement for automated user lifecycle management in Slack.

❌ Why the Other Options Are Incorrect:

A. Incorrect: Access expiration after 90 days is unrelated to automatic deprovisioning. This is a manual or policy-based setting, not tied to IdP-driven deactivation.

B. Incorrect: Workspace Admins/Owners can still be deactivated automatically if SCIM is configured. Their role does not block deprovisioning.

C. Incorrect: A user’s channel membership does not affect deactivation. SCIM will deprovision them regardless of channel activity.

🧩 Key Takeaway:
➝ SCIM is mandatory for automated deactivation.
➝ Slack Plus Plan supports SCIM, but the IdP must be configured to use it.
➝ Without SCIM, admins must manually deactivate users, creating security risks.

ℹ️ Reference:
✔ Slack SCIM Documentation
✔ Slack Plus Plan Features

Explanation:

✅ Correct Answer:
B. Enable members to use the Scheduled Send feature so that messages can be sent during shared working hours

🚫 A. Enable members to set their profile status to Away whenever they are not online
Setting a profile status to “Away” is not an effective solution for managing notifications because Slack notifications are not controlled by the status indicator. Even if a member sets their status to Away, messages will still trigger notifications unless other settings—such as Do Not Disturb or custom notification preferences—are configured. This option relies heavily on manual action and does not directly solve the problem of cross-time-zone notifications.

✅ B. Enable members to use the Scheduled Send feature so that messages can be sent during shared working hours
This is the correct option because Scheduled Send allows members to compose a message at any time but choose when it will be delivered. By encouraging members to schedule messages during the recipient’s working hours, you help reduce after-hours disruptions and maintain a healthier work-life balance. This approach is proactive and fits into the “digital HQ” philosophy by fostering respectful, asynchronous communication that accommodates time zone differences.

🚫 C. Enable members to view a recipient's local time within their profile before sending a message
While viewing a recipient’s local time is helpful for awareness, it still relies on the sender taking manual action to delay their message. This can reduce after-hours disruptions if people choose to wait, but it does not provide a built-in method to actually delay sending. It’s more of a passive informational tool rather than a proactive mechanism to ensure messages are delivered only during shared working hours.

🚫 D. Enable members to set reminders for themselves to send the message during shared working hours
Setting reminders is another manual workaround that depends on the sender’s discipline and memory. While it can work in some cases, it’s inefficient and prone to human error. The sender must stop what they’re doing and remember to send the message later, which disrupts workflow. This is less effective than Scheduled Send, which automates delivery timing without requiring the sender to revisit the message.

📚 Reference: Slack – Schedule messages to send later

Explanation:

As a Slack admin, your goal is to create a list of default prefixes for channel naming conventions that align with the three most commonly created channel types in your workspace: Slack Connect channels (for external collaboration with partners), channels for groups within a line of business, and channels to support collaboration on specific engagements. Channel prefixes help organize workspaces, improve discoverability, and ensure clarity. According to Slack’s best practices, prefixes should be intuitive, short, and reflective of the channel’s purpose.

Below is a detailed evaluation of each option to determine the three best prefixes:

✅ Option A: #team- (Correct Answer)
The #team- prefix is ideal for channels for groups within a line of business. These channels are typically used by internal teams or departments (e.g., marketing, sales, or engineering) to collaborate on ongoing work or share updates. The #team- prefix clearly indicates that the channel is dedicated to a specific group or department, such as #team-marketing or #team-engineering. This aligns with Slack’s recommendation to use prefixes that categorize channels by team or function, making it easier for employees to find and join relevant group channels. For a mid-sized company, this prefix supports internal collaboration and is versatile for various lines of business.
➤ Why it’s correct: It directly supports the creation of channels for groups within a line of business, providing a clear and standard naming convention for team-specific channels.
➤ Additional notes: The #team- prefix is scalable and can be paired with specific department names (e.g., #team-hr) to maintain consistency across the workspace.

Option B: announce
The announce prefix (likely intended as #announce-) suggests channels used for broadcasting important updates or announcements, such as #announce-company or #announce-allhands. While announcement channels are valuable, they do not directly correspond to the three specified channel types (Slack Connect, line-of-business groups, or engagement-specific collaboration). Announcement channels are typically used for one-way communication rather than collaborative work, which is the focus of the described channel types. Additionally, without the hashtag (#), announce alone does not follow Slack’s standard channel naming convention, which could cause confusion.
➤ Why it’s incorrect: It does not align with the three most common channel types and lacks the # prefix, making it less consistent with Slack’s naming conventions.
➤ Additional notes: If announcement channels were a common type in the workspace, #announce- could be considered, but it’s not relevant here.

Option C: #help
The #help prefix (likely intended as #help-) is typically used for channels where employees seek assistance, such as #help-it or #help-hr. These channels are valuable for support or troubleshooting but do not directly match the three specified channel types. They are more suited for cross-functional support rather than collaboration with external partners, line-of-business groups, or specific engagements. For example, a #help- channel might be used for IT support or HR queries, which are secondary to the collaborative purposes outlined. Including #help as a default prefix would not address the primary needs of the described channel types.
➤ Why it’s incorrect: It does not correspond to Slack Connect, line-of-business, or engagement-specific channels, focusing instead on support-related activities.
➤ Additional notes: #help- could be a supplementary prefix for a workspace with frequent support needs, but it’s not a priority for the given scenario.

✅ Option D: #proj (Correct Answer)
The #proj prefix (likely intended as #proj-) is perfect for channels to support collaboration on specific engagements. These channels are typically project-specific, such as #proj-campaign2025 or #proj-clientx, where teams collaborate on time-bound or engagement-specific tasks. The #proj- prefix is concise and clearly indicates a project or engagement, making it easy for employees to identify channels related to specific initiatives. Slack’s best practices encourage prefixes like #proj- for project-based channels to keep them organized and distinct from ongoing team or external channels. This prefix is highly relevant for a mid-sized company managing multiple projects or client engagements.
➤ Why it’s correct: It directly supports channels for specific engagements, providing a clear and intuitive naming convention for project-based collaboration.
➤ Additional notes: The #proj- prefix can be paired with project names or client identifiers (e.g., #proj-acme) to enhance clarity and organization.

Option E: #slack
The #slack prefix (likely intended as #slack-) is ambiguous and not specific to any of the three channel types. It might imply channels related to Slack itself (e.g., #slack-admin for discussing Slack administration), but this is too narrow and unrelated to Slack Connect, line-of-business groups, or specific engagements. Using #slack- could also cause confusion, as it might suggest meta-channels about the Slack platform rather than collaborative workspaces. This prefix lacks the specificity needed for the described channel purposes and does not align with Slack’s naming best practices for functional or project-based channels.
➤ Why it’s incorrect: It is not relevant to the specified channel types and could lead to confusion due to its lack of clear purpose.
➤ Additional notes: A #slack- prefix might be used in rare cases for Slack administration discussions, but it’s not a standard choice for collaboration channels.

✅ Option F: #ext (Correct Answer)
The #ext prefix (likely intended as #ext-) is well-suited for Slack Connect channels used for collaborating with external partners. Slack Connect allows organizations to share channels with external partners, vendors, or clients, and a prefix like #ext- clearly indicates that the channel involves external collaboration, such as #ext-acme-partner or #ext-vendorx. This aligns with Slack’s recommendation to use distinct prefixes for external channels to differentiate them from internal ones, ensuring security and clarity. For a mid-sized company, #ext- is an intuitive and concise prefix for managing Slack Connect channels.
➤ Why it’s correct: It directly supports Slack Connect channels, providing a clear naming convention for external collaboration.
➤ Additional notes: The #ext- prefix helps employees quickly identify channels with external access, which is critical for maintaining security and governance in Slack Connect.

🧩 Summary:
The three best prefixes for the default list are #team-, #proj, and #ext, as they directly correspond to the three most common channel types:

➜ #team- for channels for groups within a line of business (e.g., #team-sales).
➜ #proj for channels to support collaboration on specific engagements (e.g., #proj-campaign2025).
➜ #ext for Slack Connect channels for collaborating with partners (e.g., #ext-clientx).

These prefixes are intuitive, align with Slack’s best practices for channel naming, and ensure clarity and organization in a mid-sized company’s workspace. Options B, C, and E are less relevant because they do not match the specified channel types and either lack specificity or do not follow standard naming conventions.

Explanation:

To check if an external person uses Slack, follow these steps:

1. Open Slack and navigate to the Slack Connect section in your sidebar.
2. Click Find and invite people to Slack Connect.
3. Enter the person’s email address.
➥ If they’re on Slack, their name and workspace will appear, confirming they’re a Slack user.
➥ If they’re not on Slack, you’ll see an option to invite them via email.

This method is non-intrusive and doesn’t require inviting them first (unlike Option B).

❌ Why the Other Options Are Incorrect:

A. Ask your Workspace Primary Owner
Problem: The Primary Owner has no visibility into external Slack users unless they’ve interacted before. This is inefficient and unreliable.

B. Invite them to Slack Connect first
Problem: This is a workaround, not a verification method. You’d only discover they use Slack after sending an invite, which is unnecessary if you just want to check.

D. Search in the "People" section
Problem: The People directory only shows members of your workspace. External users won’t appear unless they’re already in a shared channel or Slack Connect conversation.

🧩 Key Notes:
➜ Slack Connect is the only built-in way to verify external Slack users without sending invites.
➜ Works for any email address, even if you’ve never interacted with the person.
➜ Avoids unnecessary invitations (unlike Option B).

ℹ️ Reference:
Slack Connect Help Article

Explanation:

🎯 Setting Up Customer Support for Success in Slack

✅ Correct Answers: B. Approve and install apps to integrate their support tools with Slack & D. Organize and name channels in a way that makes information, procedures, and policies easier for people to find
(C may also be relevant depending on the workflow context, but in standard Slack Admin exam logic, B and D are the primary picks.)

🚫 A. Allow everyone on the Customer Support team to approve and install the apps they need
While this might seem to speed things up, giving every team member unrestricted app installation permissions can create significant security, compliance, and workspace clutter risks. Many apps request access to sensitive data, and unvetted installations can introduce vulnerabilities or disrupt workflows. In larger organizations, it’s better to centralize app approval to Admins, ensuring that tools are vetted for security, compliance, and integration quality before being made available to the team.

✅ B. Approve and install apps to integrate their support tools with Slack
This is a core step in enabling the Customer Support team to work efficiently. By integrating support tools such as Zendesk, Salesforce Service Cloud, or Help Scout directly into Slack, agents can access tickets, respond to customers, and track progress without leaving the platform. Centralized Admin approval ensures these integrations are secure, optimized, and properly configured to enhance productivity without overwhelming members with unnecessary apps or duplicate tools.

⚠️ C. Streamline an incident management workflow
While streamlining incident management is valuable—especially for urgent customer issues—it’s typically more relevant for IT or operations incident response rather than general Customer Support. If the team frequently handles escalations or critical service disruptions, this could be helpful, but in most exam contexts, it’s not considered a baseline setup step for everyday support. The main setup focus here is integrating tools (B) and organizing channels (D).

✅ D. Organize and name channels in a way that makes information, procedures, and policies easier for people to find
Well-structured channels improve collaboration, speed up onboarding, and help team members find relevant resources quickly. For example, channels like #support-general, #support-policies, and #support-escalations create clarity and reduce noise. Consistent naming conventions also make search more effective. This setup aligns with Slack’s best practices for building a “digital HQ” where information is organized, accessible, and easy to navigate—critical for time-sensitive customer interactions.

📚 Reference: Slack – Guide for customer service teams

Explanation:

As an Org Owner on a Slack Enterprise Grid instance, you need to address concerns about a former employee potentially exporting sensitive information before leaving. The security team’s knowledge of what the employee may have accessed suggests they need detailed evidence to confirm specific actions. Slack’s Enterprise Grid provides robust tools like audit logs to track user activity, which are critical for investigating such incidents. Below is a detailed evaluation of each option to determine the best course of action:

Option A: Revoke the encryption key with the Enterprise Key Management (EKM) feature so that the data from the former employee’s account is protected.
Slack Enterprise Key Management (EKM) allows organizations to manage their own encryption keys through AWS Key Management Service (KMS), providing control over data access. Revoking an encryption key can prevent access to encrypted data in Slack, such as messages and files, for users or apps relying on that key. However, this action is not directly relevant to investigating what a former employee may have accessed or exported. Revoking a key would not provide insights into past actions and could disrupt access for other users if not carefully managed. Additionally, EKM is more about controlling future access rather than auditing historical activity, which is the primary concern here.
➲ Why it’s incorrect: Revoking an encryption key does not help confirm what the former employee accessed or exported; it only restricts future access to encrypted data.
➲ Additional notes: EKM is a proactive security measure, useful for securing data post-incident, but it’s not a tool for investigating past user actions.

Option B: Use the member analytics dashboard to confirm the former employee’s account activity.
The member analytics dashboard (part of the Workspace or Org analytics dashboard in Slack) provides high-level metrics like Daily Active Users (DAU), Weekly Active Users (WAU), and general engagement trends. While useful for understanding overall workspace activity, this dashboard does not provide granular details about specific user actions, such as what data a former employee accessed or exported. It lacks the detailed audit trail needed to investigate specific activities like file downloads or message exports. For this scenario, you need a tool that logs individual user actions, not aggregate analytics.
➲ Why it’s incorrect: The member analytics dashboard offers broad usage statistics, not detailed access logs required to investigate specific actions by a former employee.
➲ Additional notes: The analytics dashboard is better suited for tracking workspace trends, not for forensic analysis of individual user activity.

✅ Option C: Export the former employee’s access logs from the admin dashboard. (Correct Answer)
Slack’s audit logs, available on Enterprise Grid, provide a detailed record of user and app activities, such as logins, file downloads, message postings, or data exports. As an Org Owner, you can access these logs through the admin dashboard to investigate the former employee’s actions. To do this:
✔ From the Slack desktop app, click your organization name in the sidebar.
✔ Navigate to Tools & settings > Organization settings > Security > Audit Logs.
✔ Use filters (e.g., Acting user, Event, Date range) to focus on the former employee’s activities.
✔ Export the logs as a CSV file for detailed analysis by clicking Export Logs in the top-right corner.

Audit logs include events like file downloads, app installations, or data exports, which are critical for confirming whether the former employee exported sensitive information. This approach directly addresses the security team’s need to verify specific actions and is the most effective way to investigate the concern.

➲ Why it’s correct: Audit logs provide a granular record of the former employee’s actions, allowing you to confirm what they accessed or exported, and can be exported for further analysis.
➲ Additional notes: Audit logs are available only on Enterprise Grid and can be filtered to focus on specific users or actions, making them ideal for this investigation.

Option D: Access your security information and event management (SIEM) tool to view actions logged by the former employee.
A Security Information and Event Management (SIEM) tool integrates with Slack’s Audit Logs API to collect and analyze audit log data for real-time monitoring and threat detection. While a SIEM tool can provide insights into user actions by ingesting audit logs, it assumes the organization has already set up the integration and configured the SIEM to collect Slack data. The question does not confirm that a SIEM tool is in use, and accessing audit logs directly from Slack’s admin dashboard is a more immediate and universally available option for an Org Owner. Additionally, the SIEM tool would rely on the same audit log data that can be exported directly from Slack, making it a secondary step rather than the primary action.
➲ Why it’s incorrect: While a SIEM tool can be useful, it’s not the most direct or guaranteed method, as it depends on prior integration setup. Exporting audit logs from the admin dashboard is more straightforward and accessible.
➲ Additional notes: If a SIEM is integrated, it could complement the investigation, but the first step is to access and export audit logs from Slack directly.

ℹ️ Additional Considerations:
➟ Immediate Action: Before investigating, ensure the former employee’s account is deactivated to prevent further access. This can be done via SCIM provisioning (if integrated with an IdP) or manually by an Org Owner in the admin dashboard under Manage members > Deactivate account.
➟ Audit Log Details: Audit logs capture actions like file_download, user_login, or export_initiated, but they do not include message content. If sensitive data was exported, you may need to cross-reference with Data Loss Prevention (DLP) tools or review channel access permissions.
➟ DLP Integration: If your organization uses a third-party DLP solution (e.g., Nightfall or Strac), it can detect sensitive data shared in channels or files, which could provide additional context for the investigation. However, this is supplementary to audit logs.
➟ Next Steps: After exporting and analyzing the audit logs, collaborate with the security team to identify any exported data and assess its sensitivity. If needed, use Slack’s eDiscovery tools or consult with Slack Support for a custom data export to review specific conversations or files.

🧩 Summary:
The best action is Option C: Export the former employee’s access logs from the admin dashboard, as it directly addresses the need to confirm what the former employee accessed or exported. Audit logs provide a detailed, exportable record of user actions, accessible to Org Owners on Enterprise Grid, making them the most effective tool for this investigation. Option A (revoking EKM keys) is proactive but not investigative, Option B (member analytics) lacks granularity, and Option D (SIEM tool) is less direct without confirmed integration. After exporting logs, ensure the former employee’s account is deactivated and consider DLP tools for further insight.

References:
Slack Help Center: Audit logs in Slack
Slack Engineering: Slack Audit Logs and Anomalies
Slack Help Center: Exports for Enterprise Grid
Slack Help Center: Security tips to protect your workspace

Explanation:

Correct Answers:
B. Work with the benefits team to set a clear channel topic and pin a post that includes the scope of requests/questions that belong in #help-benefits.
E. Encourage the payroll team to create their own public #help-payroll channel in Slack so employees have a place to go with their questions and requests.

Why These Options Work Best:

Option B: Set a Clear Channel Topic & Pin a Post
How it helps:
➜ A well-defined channel topic (e.g., "For benefits-related questions only—payroll questions belong in #help-payroll") reduces confusion.
➜ Pinning a post with guidelines reinforces where payroll questions should go.
➜ Best Practice: Slack’s Channel Management Guide recommends pinning key messages to keep channels organized.

Option E: Create a Dedicated #help-payroll Channel
How it helps:
➜ Gives employees a proper place for payroll questions, reducing clutter in #help-benefits.
➜ Encourages self-service—users will naturally redirect themselves once the new channel exists.
➜ Best Practice: Slack’s Guide to Public Channels highlights the importance of topic-specific channels.

Why the Other Options Are Less Effective:

Option A: Respond to Each Off-Topic Request Individually
Problem: Manually correcting each post is time-consuming and doesn’t scale. A pinned post (Option B) is more efficient.

Option C: DM the Payroll Team for Every Request
Problem: This burdens the payroll team with unsolicited DMs and doesn’t solve the root issue (lack of a proper channel).

Option D: Add Payroll Team Members to #help-benefits
Problem: This encourages more off-topic posts (since payroll experts are now in the channel) rather than redirecting questions to the right place.

Key Takeaway:
Prevention (B) + Redirection (E) is the most sustainable solution.
Clear guidelines and dedicated channels reduce noise long-term.

Explanation:

📢 Keeping Everyone Informed About New Slack Features
✅ Correct Answer: A. Leverage an org-wide channel to announce new Slack features on a recurring basis, and bookmark useful links and learning material in channel

✅ A. Leverage an org-wide channel to announce new Slack features on a recurring basis, and bookmark useful links and learning material in channel
This is the most effective and scalable approach in an Enterprise Grid environment. An org-wide channel ensures every member—across all six workspaces—can receive the updates without relying on individual Workspace Admins to cascade the information. Posting on a recurring basis builds awareness, while bookmarking key resources keeps the information organized and easy to reference later. This approach aligns with Slack’s recommendation for centralized enablement and uses built-in features like bookmarks and announcements to maintain visibility and engagement.

🚫 B. Advise Workspace Admins to direct all members to Slack's website to review new features
While this does give members a source of official information, it puts the responsibility entirely on individuals to check an external site, which can result in low engagement and adoption. Without proactive communication and reminders, most employees won’t regularly visit Slack’s website. This method lacks personalization, ongoing reinforcement, and the collaborative benefit of discussing new features within the workspace itself.

⚠️ C. Pin messages related to new Slack features in a dedicated multi-workspace channel on a recurring basis
While pinning messages in a multi-workspace channel can help, it’s not as effective as using an org-wide channel, because not all members may be part of the multi-workspace channel unless explicitly added. Pins also require members to actively look for them, whereas announcements in an org-wide channel push updates to everyone automatically. This is more of a supplementary tactic than the primary solution for company-wide enablement.

🚫 D. Direct members to a #help-slack channel to ask questions about new Slack features and receive feedback from your Slack Champions
A #help-slack channel is great for ongoing support and peer-to-peer troubleshooting but is reactive rather than proactive. It’s not designed for structured, recurring announcements. While it can complement a communication plan for new features, it should not be the primary method of delivering updates to all employees. This option is best paired with A, not used on its own.

📚 Reference: Slack Admin Best Practices – Announce and Share Updates

Explanation:

As an Org Owner on Large Inc’s Slack Enterprise Grid instance, your goal is to identify a strategy that the Sales team should avoid to improve cross-functional collaboration using Slack, given their slow adoption and preference for email. The Enterprise Grid setup includes separate workspaces for each business unit, with all employees also in a Global workspace, which is designed for organization-wide communication. The Sales team’s reluctance to use Slack suggests they need strategies that encourage adoption, foster cross-functional engagement, and address concerns like privacy without creating barriers to collaboration. Let’s evaluate each option to determine which strategy is least effective and should be avoided:

Option A: Move their channels into the Global workspace and convert the default channels to private, to ease the Sales team’s fears about privacy. (Correct Answer - Strategy to Avoid)
Moving the Sales team’s channels from their business unit workspace to the Global workspace and making them private by default is problematic for several reasons. First, the Global workspace is intended for organization-wide communication, not for hosting business unit-specific channels. Moving Sales team channels (e.g., #sales-team or #sales-strategy) to the Global workspace could clutter it, confuse users, and dilute its purpose as a hub for cross-organizational collaboration. Second, converting these channels to private by default restricts visibility and access, which hinders cross-functional collaboration. Private channels require explicit invitations, making it harder for other teams (e.g., Product or Marketing) to discover and engage with Sales-related discussions. This approach may address the Sales team’s privacy concerns but isolates them further, reinforcing their reluctance to adopt Slack by limiting organic interaction. Finally, Slack’s best practices recommend keeping business unit-specific channels in their respective workspaces and using the Global workspace for shared, org-wide channels. This strategy works against effective cross-functional collaboration and should be avoided.
➯ Why it’s incorrect (should be avoided): Moving channels to the Global workspace disrupts the Enterprise Grid’s structure, and making them private by default stifles cross-functional engagement, countering the goal of connecting the Sales team with peers.
➯ Additional notes: If privacy is a concern, the Sales team could use private channels within their own workspace for sensitive discussions and public channels for cross-functional collaboration, rather than relocating channels.

Option B: Create an org-wide #sales-wins channel so that account representatives can share updates on new customers and celebrate big deals.
Creating an org-wide #sales-wins channel in the Global workspace is an effective strategy to encourage the Sales team to adopt Slack and connect cross-functionally. This channel allows account representatives to share positive updates, such as new customer acquisitions or major deals, fostering visibility and engagement across the organization. For example, Marketing could use these updates to create campaigns, or Product could align features with customer needs. The channel promotes a culture of celebration and transparency, which can motivate the Sales team to use Slack more actively. Since it’s in the Global workspace, it’s accessible to all employees, encouraging cross-functional interaction without requiring the Sales team to abandon their own workspace. This aligns with Slack’s best practices for creating shared channels to build collaboration and break down silos.
➯ Why it’s correct (should not be avoided): This strategy directly supports cross-functional engagement by showcasing Sales achievements in a public, org-wide channel, helping integrate the Sales team into Slack’s collaborative environment.
➯Additional notes: The #sales-wins channel could include pinned posts with guidelines or use Workflow Builder to automate posting templates for consistent updates.

Option C: Create a #customer-feedback channel for Sales to convey customer concerns to the Product and Engineering teams.
Creating a #customer-feedback channel in the Global workspace is a strong strategy for cross-functional collaboration. This channel enables the Sales team to share customer concerns directly with Product and Engineering teams, facilitating feedback loops that can improve products or services. For instance, Sales could post customer pain points, which Engineering could address in future updates, fostering alignment across teams. Placing this channel in the Global workspace ensures visibility to relevant stakeholders across business units, encouraging the Sales team to use Slack instead of email for these discussions. This approach aligns with Slack’s recommendation to use shared channels for cross-team collaboration and helps address the Sales team’s slow adoption by giving them a clear, collaborative purpose in Slack.
➯ Why it’s correct (should not be avoided): This strategy promotes cross-functional communication by connecting Sales with Product and Engineering in a dedicated, org-wide channel, encouraging Slack usage.
➯Additional notes: The channel could integrate with tools like Salesforce (via Slack-Salesforce integration) to log feedback or use bots to tag relevant team members for quick responses.

Option D: Create an org-wide #help-sales channel where cross-functional partners can turn to Sales with questions and requests for help.
Creating an org-wide #help-sales channel in the Global workspace is another effective strategy to boost cross-functional collaboration. This channel allows other teams (e.g., Marketing, Support, or Product) to ask the Sales team questions or request assistance, such as clarifications on customer needs or sales processes. It positions the Sales team as a resource, encouraging them to engage actively in Slack to respond to queries. This two-way communication helps integrate Sales into the broader organization, addressing their slow adoption by making Slack a central hub for cross-functional support. The channel’s placement in the Global workspace ensures accessibility, and its focus on helping others fosters a collaborative culture. Slack’s best practices support #help- prefixed channels for cross-team support, making this a practical approach.
➯ Why it’s correct (should not be avoided): This strategy encourages the Sales team to use Slack by creating a dedicated space for cross-functional partners to seek their expertise, promoting engagement and visibility.
➯ Additional notes: The #help-sales channel could use Slack’s Workflow Builder to automate responses to common questions or pin FAQs to streamline communication.

Additional Considerations:
✔ Enterprise Grid Structure: In an Enterprise Grid, business unit workspaces (e.g., Sales workspace) should house team-specific channels, while the Global workspace is for org-wide collaboration. Strategies that leverage the Global workspace for shared, public channels (like #sales-wins, #customer-feedback, or #help-sales) align with this structure and encourage cross-functional interaction.

✔ Addressing Privacy Concerns: If the Sales team is concerned about privacy, educate them on using private channels within their own workspace for sensitive discussions and public channels in the Global workspace for cross-functional collaboration, rather than making all channels private.

✔ Encouraging Adoption: To further support the Sales team’s transition from email, consider using Workflow Builder to automate onboarding or reminders in the Global workspace channels, or integrate Slack with Salesforce to align with their existing workflows (e.g., posting deal updates from Salesforce to #sales-wins).

✔ Monitoring Engagement: After implementing channels like #sales-wins, #customer-feedback, or #help-sales, use the Org analytics dashboard to track the Sales team’s activity and ensure they’re engaging in these channels.

Summary:
The Sales team should avoid Option A: Move their channels into the Global workspace and convert the default channels to private, as it disrupts the Enterprise Grid’s structure, isolates the Sales team by making channels private, and hinders cross-functional collaboration. This approach counters the goal of connecting the Sales team with peers and reinforcing Slack adoption. Options B, C, and D are effective because they create org-wide, public channels in the Global workspace (#sales-wins, #customer-feedback, #help-sales) that foster transparency, collaboration, and engagement, encouraging the Sales team to use Slack instead of email. These channels align with Slack’s best practices for cross-functional communication in an Enterprise Grid.

References:
➝ Slack Help Center: Slack Connect and Enterprise Grid
➝ Salesforce Trailhead: Manage Channels in Slack
➝ Slack Help Center: Name channels consistently
➝ Slack Help Center: Analytics for Enterprise Grid