Free Health-Cloud-Accredited-Professional Practice Test Questions (2026)

A provider is looking to implement Utilization Management in Health Cloud and submit and track prior authorizations.

Which two capabilities should a consultant customize to achieve this?

Choose 2 answers

A. Customize the Service Request object.

B. Create a new UtilizationManagementSettings record in Custom Settings.

C. Integrate using MuleSoft Direct for electronic Prior Authorizations (ePA).

D. Create a new Support Process to match the customer’s process steps.

What are three requirements for implementing patients or members in Health Cloud? Choose 3 answers

A. Ensure the Person Account object Is used.

B. Ensure the Parent Contact object is blank.

C. Ensure 1-to-1 Account to Contact relationship.

D. Ensure the Account is the Parent to Household Accounts.

E. Ensure the Parent Account field is blank.

Prior to go-live for Bloomington Caregivers, a consultant loads the future system users into Salesforce.

Which two out-of-the-box permission sets should the consultant assign to the users to give them access to Health Cloud?

Choose 2 answers

A. Health Cloud permission set license

B. Health Cloud Foundation

C. Health Cloud Standard

D. Health Cloud User

E. Health Cloud Platform permission set license

A payer is looking to track relevant information for its provider network.

Which three objects are supported with Health Cloud out-of-the-box to track information related to a provider?

Choose 3 answers

A. Provider Education

B. Board Certification

C. Healthcare Practitioner Facility

D. Practitioner Tier

E. Healthcare Provider Specialty

A payer needs to manage requests for concurrent review of prior authorizations within Health Cloud and wants to use out-of-the-box record types and page layouts for prior However, the payer's Salesforce administrator does not see any preconfigured record types or page layouts for prior authorizations in the payer's Salesforce org.

What should a consultant recommend to the Salesforce administrator to expedite implementation?

A. Install the Health Cloud Care Request Extensions package.

B. Install the Health Cloud Claims unmanaged package.

C. Build custom page layouts and record types to support the requirement.

D. install an AppExchange prior authorization package.

An administrator at Bloomington Caregivers has received a change request to alter the appearance of the timeline so that it displays vertically instead of horizontally.

Which step should the administrator take when implementing this change request?

A. Enable Timeline in Salesforce Setup, then set the toggle for vertical orientation to true to set all timeline orientations as vertical.

B. Find the Timeline View Configuration for each relevant timeline in the Health Cloud - Lightning Admin app and change the orientation to vertical.

C. Enable Timeline in Salesforce Setup, then configure and activate new timeline and add to the relevant Lightning record

D. Find the Timeline Orientation setting in Custom Metadata, which controls the orientation of all timelines, and change the value to vertical.

A UX designer wants to change the formatting of an OmniStudio FlexCard field element to have a font of Times New Roman with a red color.

What are two ways the designer should make the changes? Choose 2 answers

A. write custom CSS,

B. Make edits to Field Style.

C. Made edits to Setup Panel.

D. Make edits to Field Properties.

Bloomington Caregivers is looking to view potential drug-to-drug interactions for its patients' medications and make recommendations based on that data within Health Cloud.

Which Health Cloud add-on should a consultant recommend to fulfill this requirement?

A. Medication Interactions

B. RxNorm DDI Connectivity

C. Allergy Intolerance

D. Medication Management

A provider wants to set up a Contact Center leveraging Health Cloud to enable its patients to set up appointments, get answers to their billing questions, and update their plan information.

Which group of people should a consultant work with to identify pain points and define project requirements?

A. (Persona) Contact Center agent
(Stakeholder) Salesforce administrator
(Stakeholder) Integration architect

B. (Persona) General physician
(Stakeholder) Salesforce administrator
(Stakeholder) Marketing Cloud administrator

C. (Persona) Care coordinator
(Stakeholder) Sales administrator
(Stakeholder) Tableau developer

D. (Persona) Contact Center agent
(Stakeholder) Tableau developer
(Stakeholder) MuleSeft developer

A customer wants to move its existing Patient-Reported Outcome Measures (PROMs) surveys to Health Cloud. It requires a solution that allows for question banks and version control for this standardized survey.

Which solution should a consultant recommend?

A. Discovery Framework

B. Salesforce Surveys

C. Salesforce Feedback Management

D. Health Cloud Forms